Case Manager II (Oak Gardens)

About MidPen At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Property Name: Oak Gardens Property Type: Supportive Case Manager II The Case Manager II plays a vital role in engaging supportive housing residents and providing services to help them integrate and stabilize into housing and achieve self-sufficiency. The Case Manager II supports residents in supportive housing to retain housing and develop goals for enrichment, stability, wellness, and recovery. The Case Manager II also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning. The Case Manager II is responsible for serving residents at sites with complexity based on location of the property, availability of social services, population needs, and site dynamics make it more difficult to serve the community. The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents. Responsibilities: Deliver onsite programs, conduct resident outreach, and maintain all required program documentation. Provide crisis intervention and direct case management, including intensive support for residents with functional impairments. Facilitate group and individual resident services, support community‑building, and promote independent living goals. Maintain HIPAA compliance and collaborate with third‑party partners to implement and evaluate services. Build and manage partnerships with property teams and local agencies, resolving concerns and overseeing third‑party programming. Conduct property‑level needs assessments, support follow‑up actions, and help develop responsive service plans. Communicate and implement actions based on resident needs while ensuring high‑quality, timely customer service. Maintain accurate records, track service activities, and complete required reporting in alignment with policies and procedures. Actively participate in team meetings and events, demonstrate leadership, and keep supervisors informed of key activities or incidents. Build collaborative relationships with Property Management and support cross‑department projects, committees, and initiatives. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. Knowledge, Skills, and Abilities Strong reading, writing, and verbal communication skills; able to navigate language barriers using translation tools Sound judgment, discretion, and problem‑solving abilities when working with clients and partners Excellent relationship‑building, active listening, negotiation, and conflict‑resolution skills with appropriate professional boundaries Detail‑oriented and highly organized; able to work independently and collaboratively as part of a team Knowledge of common mental health diagnoses and interventions, including harm reduction, motivational coaching, and trauma‑informed practices Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite to support daily work and collaboration Meets required background checks and maintains a valid CA driver's license, auto insurance, and reliable transportation Physical Requirements Constantly perform desk-based computer tasks, frequently sitting Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds Rarely twist/bend/stoop/squat, kneel/crawl Working Conditions Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required Ability to travel between properties Education and Experience M.S.W. or M.A. degree in psychology, counseling, or related field and 2 years of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations Experience working with and serving homeless populations and/or providing social services to diverse populations Experience working with high needs or high acuity populations that have experienced trauma, homelessness, or both Experience using and administering multiple assessment tools and interpreting information/data derived from assessments Experience supporting program and service implementation and coordination Experience collaborating with local service providers Pay Range $70,304 - $76,000 Annual Salary - Pay based on applicable experience and qualifications Benefits and Compensation (see here for full details) Health Insurance Dental, Vision, Life & Disability Insurance 403(b) Retirement Investment Employee Education Reimbursement Program Paid Parental Leave FSA for Childcare, Medical, and Commuter Benefits EAP Program Pet Insurance Paid Time Off Company Holidays Wellness Days EQUAL OPPORTUNITY EMPLOYER MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.