Founding Technical Account Manager

Founding Technical Account ManagerLocation: Remote in USReports to: CEOContract: Full-time, permanentAbout the roleStudyStash is looking for a Technical Account Manager to own and grow relationships with our university partners in the US. You'll be the day-to-day point of contact for growing a portfolio of up to 20 institutions, working across a wide range of stakeholders, from IT teams to leadership teams such as Provosts / Deans. This is a relationship-first, technically fluent role: you'll need to be equally comfortable discussing an LTI 1.3 integration with an IT lead and presenting student usage data to a Dean of a University School.What you'll doOwn the end-to-end relationship for a portfolio of up to 20 university accounts, acting as the primary point of contact post-saleLead onboarding and implementation for new institutions, coordinating with university IT teams on SSO configuration and LTI/system integrationsEngage academic stakeholders — from module leads and Heads of Department through to Deans and senior leadership to demonstrate value, share usage/outcome data, and secure buy-inTrack account health, usage data, and engagement metrics; proactively flag at-risk accounts and build renewal/expansion plansManage your account portfolio and project work, keeping accurate records of account status, action items, and stakeholder contactsRun regular check-ins, quarterly pilot reviews, and renewal conversations with each institutionDesign and write compelling case studies and presentations for College leadersGather customer feedback and act as the voice of the customer internally, feeding into product and sales teamsIdentify expansion opportunities within existing accounts (e.g. additional faculties, departments, or modules)What we're looking forExperience in a SaaS account management in Higher Education EdTechComfortable holding technical conversations (SSO, SAML basics, LTI, system integrations) without needing to be an engineer. This will require enough fluency to translate between IT teams and your own product/technical colleaguesExperience working with or selling into universities or the broader HE sectorFamiliarity with VLEs such as Canvas or Moodle is an advantageConfident communicating with senior stakeholders (Dean / Provost / VPs) as well as day-to-day operational contactsHighly organisedStrong written and verbal communication skills; comfortable presenting data and outcomes to non-technical audiencesA proactive, relationship-driven approach - you see yourself as an advocate for the customer, not just a support contactBased within commuting distance of the Bay AreaWhat we offerCompetitive salary $70k-$80kHybrid workingRenewal / expansion commission structure 80/20The opportunity to work directly with the CEO of a fast-growing, AI first mission-driven EdTech start-up