Retirement Plan Coordinator, TPA Solutions

FuturePlan is the nation’s largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry’s largest in-house ERISA teams. Learn more at FuturePlan.com.Position SummaryThe Retirement Plan Coordinator is responsible for ensuring accurate and timely payroll processing. This position will be responsible for working with clients to transition them onto the CORE system, ensuring the system is set up to meet the client’s needs and then continuing to provide ongoing support to the client. This position will be evaluated on the ability to meet superior service goals as defined by management.Duties And ResponsibilitiesComplete understanding the individual client payroll requirements and turnaround time. Reconcile the file received to what is loaded to the Recordkeeper ensuring everything is balancedSupport incoming client emails and calls regarding payroll questions ensure quick and accurate responses are providedPerform other activities related to the payroll process including audit or error reviewsCollaborate with internal and external departments in aligning and implementing sophisticated payroll experienceMaintain knowledge of the system, documenting and updating proceduresCommunicate significant issues and exceptions to an appropriate higher level of authority within the organization in a timely mannerOther duties assigned by managementBasic/Minimum QualificationsAssociate Degree or relative work experienceMinimum 2 years payroll experienceStrong background in customer serviceAbility to manage multiple concurrent projects and prioritiesDemonstrated ability to ensure confidentiality of dataPossess excellent written and verbal communicationTeam player, willing to help out where neededSelf-motivated, ability to work independentlyStrong organization skills, attention to detail, and follow through to resolve any outstanding issues. Strong time management skillsAbility to adapt to changing environment and support of multiple clientsAdvanced knowledge of ExcelProficient in an environment in which businesses processes, tools, etc. are still being definedAbility to work extended hoursPreferred QualificationsKnowledge of retirement plan regulationsKnowledge of tax deposit and filing requirementsUnderstanding of in-house and third party payroll service delivery modelsPrior payroll implementation experienceExperience with Salesforce We are proud to be an EEO employer M/F/D/V. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.