Implementation Manager

DescriptionSwitchboard Hiring is looking for an Implementation Manager on behalf of our client, Yooz. We're looking for someone who loves being close to both the product and the customer. This role sits at the moment that matters most: right after the sale! If you’re the type person who can translate technical complexity into specific actionable steps for your clients, we want to talk to you.About YoozYooz is redefining Lean Financial Operations automation. They're a global leader in cloud-based AP and purchase-to-pay automation, trusted by 600,000+ users across 50+ countries to eliminate waste, accelerate growth, and defeat fraud with industry-leading native AI. Great Place To Work Certified, Yooz puts people first with a culture built on integrity, excellence, and obsessive customer focus.Job DutiesImplement a cloud-based solution for external customers, managing 6-10 projects simultaneously with project timelines ranging from 2-6 monthsServe as the primary point of contact for customers throughout the implementation lifecycle—conducting demos, facilitating training sessions, organizing weekly check-in calls, and managing stakeholder communicationsAct as the bridge between customers and internal teams, collaborating with developers on customizations, and explaining technical functionality to both non-technical customers and the technical teamManage approximately 50% customer-facing activities and 50% internal coordination tasks, balancing direct customer interaction with collaboration on technical specifications and project logisticsOwn the day-to-day operational execution of implementations—taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverablesRequirements3+ years of external facing project management or implementation experienceComfort working with technical teams and concepts — you don't need to code, but you should be able to understand technical requirements, communicate with developers, and explain technical functionality to non-technical stakeholders (think APIs, configurations, integrations)Ability to juggle multiple projects simultaneously — you'll manage 6-10 projects at once, ranging from 2-8 months each, and consistently meet milestones in a fast-paced environment where priorities shiftLearning and adaptability — you develop new skills, take on different responsibilities, and contribute beyond your core role; you look for opportunities to improve processes rather than doing the same job the same way every dayStrong organizational and communication skills — you consistently maintain up-to-date project plans and documentation, proactively keep stakeholders aligned, and effectively facilitate meetings between customers, sales, support, and technical teamsExperience collaborating across teams — you ask thoughtful questions, actively support teammates, and value working in a collaborative environmentBenefitsLocation: Dallas, TX - (hybrid, 1-3 days in office per week)Compensation: $85K - $100K, plus bonusBenefits:Health, dental, vision (starting your first full month)401(k) with matchLife insurance, short and long-term disabilityGenerous PTO + 11 paid holidays + 1 volunteer dayPaid parental and sick leaveSponsorship not available. US work authorization required.Compensation Range: $85K - $100K