Retail Operations Coordinator (Bilingual English/Chinese)

About UNICEBe the face of a global hair brand! UNICE is a world leader in 100% human hair wigs, dedicated to helping customers look and feel their best. Join our vibrant retail environment where beauty, fashion, and exceptional customer experiences come together.Pay: $22–$26/hourJob Overview:We are looking for a detail-oriented and proactive Retail Operations Assistant to support the daily operations of our retail store network. This role works closely with headquarters and store teams to ensure smooth store operations, coordinate operational tasks, organize store data, and assist with retail projects.This position is designed as a store management development role. High-performing employees may have opportunities to grow into Store Supervisor, Assistant Store Manager, or Store Manager positions.Key ResponsibilitiesSupport daily communication and coordination between headquarters and retail store teamsTrack and follow up on store operational tasks, including promotions, store improvements, and general store supportCollect and organize store feedback and work with internal departments to resolve operational issuesMonitor store execution in areas such as merchandising, promotions, customer service, inventory, and store standardsMaintain and organize store performance data, including sales, inventory, and operational reportsAssist with retail projects such as new store openings, store upgrades, promotional campaigns, and training initiativesPrepare basic reports and help management track store performanceConduct occasional store visits or provide short-term on-site support when neededQualificationsBilingual in English and Chinese (Mandarin) requiredInterest in retail operations, store management, or multi-location retail businessesStrong organizational skills and attention to detailGood communication and coordination skillsAbility to manage multiple tasks in a fast-paced environmentProficiency in Excel, Microsoft Office, or similar toolsWillingness to occasionally visit store locations as neededPrevious experience in retail, sales, operations support, or store environments is a plusGrowth OpportunityThis role is part of our store management development track. Employees will gain exposure to store operations, sales management, inventory control, and team management, with opportunities to grow into Assistant Store Manager or Store Manager roles based on performance.