Outreach Liaison - Indianapolis

Outreach Liaison - Indianapolis, INConnecting Vulnerable Patients with Life-Changing Mental Health CareAt Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking an exceptional Outreach Liaison who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services.This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care.WHAT MAKES YOU THE IDEAL CANDIDATE?Psychological ExcellenceYou possess exceptional emotional intelligence that enables you to:Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptomsMaintain emotional stability when faced with patient rejection, distress, or crisis situationsDemonstrate genuine empathy without becoming emotionally overwhelmedAdapt your communication style fluidly across diverse populations and cultural contextsProven Resilience ProfileYou demonstrate high-level resilience through:Maintaining effectiveness under conditions of uncertainty and emotional intensityQuickly rebounding from setbacks while maintaining a positive attitude despite frequent rejectionCreating novel solutions when conventional approaches fail with resistant patientsMaintaining clear personal/professional boundaries while building authentic connectionsField-Proven ExperienceYou bring 3+ years of direct experience working with vulnerable populations in community settings, particularly:Psychiatric rehabilitation specialists who have worked directly with SMI populationsRecovery coaches/peer support specialists with professional boundary developmentCase managers experienced with adult community based MH/BH programs and home outreachVictim advocates trained in trauma-informed approachesCommunity paramedics from mobile integrated health programsCrisis intervention specialists skilled in de-escalation and emotional stabilizationYOUR SUPERPOWERS IN ACTIONTrust-Building MasteryYou establish rapport with patients in initial encounters through exceptional interpersonal skillsYou excel at quickly building trusting relationships by communicating with clarity and empathyYou make patients feel heard, comfortable, and safe while helping them navigate complex care systemsYou possess cultural competency and adapt your approach without compromising effectivenessAutonomous ExcellenceYou thrive working independently with minimal supervision in field-based environmentsYou demonstrate balanced autonomy - self-directing effectively while remaining connected to team goalsYou're comfortable with ambiguity and navigate uncertain situations without requiring excessive structureYou derive sustainable motivation from meaningful impact rather than external rewardsProfessional ResilienceYou maintain practical optimism about patient potential while acknowledging realistic challengesYou demonstrate principled flexibility - adhering to core values while adapting approaches to individual needsYou possess patience, cultural competency, and a non-judgmental attitudeYou successfully balance metrics achievement with authentic patient relationship buildingWHAT YOU WILL ACCOMPLISHField Engagement ExcellenceConduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and servicesNavigate complex healthcare and social service systems to effectively guide patients through care optionsSchedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing careBuild and strengthen Author Health's network of trusted referral partners in the communityPerformance & Documentation LeadershipIndependently organize and prioritize your workload to exceed monthly outreach and enrollment goalsUtilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of careWork collaboratively with internal outreach and care teams to ensure seamless patient transitionsContribute to program improvement by capturing data and providing strategic feedback on outreach approachesRemote Work ExcellenceMaintain high productivity and motivation in a fully remote, dynamic work environmentParticipate actively in virtual meetings while spending majority of time in field-based patient engagementDemonstrate strong tech proficiency across multiple software systems for daily work executionESSENTIAL QUALIFICATIONSExperience Requirements3+ years of experience in direct service roles working with vulnerable populations in community settings3+ years of healthcare outreach, community engagement, or related field experience preferredDemonstrated history of helping clients access and utilize complex service systemsCrisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plusExperience working under targets and quotas with proven track record of meeting performance goalsCore CompetenciesExceptional communication skills with ability to initiate conversations and build connections quicklyStrong ability to work independently and meet monthly outreach goals successfullyExperience in healthcare, social services, or mental health services with understanding of seniors' needs and challengesProficiency in critical thinking, time management, and multitaskingCultural responsiveness and ability to adapt approach to diverse populationsTechnical & Practical RequirementsMulti-lingual capabilities preferred (Spanish and/or Haitian Creole)Strong tech proficiency and comfort using multiple software systemsBasic proficiency in Google Suite and video conferencing platformsMust have access to reliable vehicle and ability to drive up to 100-mile radius dailyAdherence to HIPAA regulations and strict confidentiality standardsEnthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician officesWHY JOIN AUTHOR HEALTH?Competitive Compensation & BenefitsCompetitive base salary with individual performance-based bonus structureComprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)Retirement savings plan (401k) with up to 3.5% company matchMileage reimbursement for extensive field travelGenerous paid vacation and sick leave11 paid holidays throughout the year (9 standard + 2 flex holidays)Professional Growth & ImpactPurpose-driven work making measurable difference in lives of people with serious mental illnessInnovative startup environment with opportunities for process improvement and professional developmentRemote-first culture with emphasis on results and patient outcomesCollaborative team environment with seamless handoffs to clinical care teamsREADY TO MAKE A DIFFERENCE?If you possess the emotional intelligence, resilience, and field expertise to excel in connecting our most vulnerable patients with life-changing mental health care, we want to hear from you. Join our mission-driven team and help transform mental healthcare delivery for those who need it most.This role is ideal for professionals who:Derive energy from meaningful, purpose-driven workExcel in autonomous, field-based environmentsPossess exceptional emotional intelligence and resilienceHave proven experience working with vulnerable populationsThrive in balancing metrics achievement with authentic relationship buildingAuthor Health is committed to a diverse and inclusive workplace. It is the company's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.We are committed to providing an inclusive and accessible experience for all applicants. If you require any accommodations at any stage of the process, please let us know.The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records.