Electronic Banking Client Service Officer (Hybrid Eligible: KS and MO)

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. Together, there’s no stopping you!Job TitleElectronic Banking Client Service Officer (Hybrid Eligible: KS and MO)SummaryJob Description:Receive and resolve inbound customer calls, emails, and online banking messages regarding all electronic banking needs, including Treasury Management product support. Provides operational support to lobby and bank staff with online banking functions and resolving client requests.Essential Duties And ResponsibilitiesRespond to heavy call volumes, addressing all customer needs or issuesRespond to email and online banking message inquiriesAssist clients with any and all online banking needs including Treasury Management product supportAssist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction DisputesRespond to and address various system technical issuesOther duties as assignedQualificationsStrong commitment to customer serviceExcellent verbal, written and telephone communication skillsAbility to communicate and cooperate in a team environment to produce needed outcomes and meet goalsDetail-orientedDemonstrate flexibility, versatility, commitment and good judgementAbility to meet multiple deadlines in a fast-paced environmentInitiative to solve client issues, utilizing vendors and manualsAble to perform job duties while in a virtual environmentSupervisory ResponsibilitiesNoneEducation And/or Experience3 - 5 years’ experience in the financial services industry or a combination of relevant experiencePrevious banking experience preferredHigh school diploma or general education degreeBilingual preferredComputer And Software SkillsSkilled in operation of a personal computer and mobile devicesMicrosoft OfficeGoogle MailGoogle SuiteProficiency in navigating multiple banking systemsCertificates, Licenses And RegistrationsNoneEqual Opportunity StatementEnterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.