Senior Cloud Operations Engineer, Deployments

Senior Cloud Operations Engineer, DeploymentsJob Category: Information TechnologyLocation: US - Massachusetts - Waltham | US - Virginia - SterlingMeet Our Team:As a member of Cloud Operations team, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.Due to work with FedRamp, US Citizenship is requiredShift Description:The standard work week will be five days per week; which may be Monday-Friday or Tuesday-Saturday (changing on a quarterly basis.) Shift hours are fixed and do not rotate day-to-day, rather on a monthly or quarterly basis (shifts of 8am-4pm or 3pm-12am.) This approach allows for stability in scheduling while ensuring coverage across our global teams.Picture Yourself at Pega:You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from recurring. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.What You'll Do at Pega:Perform provisioning of new environments and upgrade of the infrastructure components and product applicationPerform decommission of existing environmentsTroubleshoot and resolve customers environment issues along with root cause analysisCreate and maintain operational runbooksIdentify and document Standard operating procedures for daily tasksParticipate in testing of pre-release product enhancement testing with engineeringIdentify opportunities for automation of repeated tasks and reduce toilWrite scripts to automate repetitive tasksWork with team on scheduling upgrade tasks / hotfixes and patchesManage / execute deployment of system updates / patches and hotfixesMonitor the teams ticket queue and work with team to distribute tickets in timely mannerMonitor teams email distribution list for escalation / communicationPrepare handoff documentation to work with other global teamsWilling to be on-call to support customers on a rotational basisWho You Are:Proven professional and technical experience in an enterprise cloud environment supporting SaaS applications with a focus on operational delivery excellence and customer serviceYou are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skillsWorks well with cross-functional global and remote teamsDemonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirementsComfortable working in a fast-paced, enterprise environmentPossess customer obsession and proven empathy towards customersWhat You've Accomplished:5+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers5+ years of experience with enterprise scale Linux AdministrationHands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.Experience with microservices architecture with Kubernetes is a plusAdministration of web servers running Tomcat, Apache, IIS, NginxBasic network troubleshooting skills including TCP/IP, DNS, VPN is a plusExperience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plusBachelor’s degree in Computer Science/Engineering or equivalentAWS / GCP Certification, a plusCertified Kubernetes Administrator, a plusPega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company#LI-KH2Additional InformationBase salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.Job ID: 23548AI in Action – Responsible Use of AI in RecruitmentPega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.CultureAt Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.Export ComplianceFor positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.AccommodationsIf you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.Ready to build a Blueprint?Choose the reinvention engine for your needs.For workflows & app designReimagine your processes and turn any workflow into a build-ready application with confidence.For marketing & CX strategy designVisualize customer journeys and engagement strategies across all touchpoints and activate them.It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.https://www.pega.com/about/careers/equal-employment-opportunity