Renewals Automation & Technology Strategy Lead

Job DescriptionAs our Renewals Automation and Technology Strategy Lead, you’ll set the vision and lead the operational strategy for Chubb’s Commercial Insurance (CI) renewals ingestion function. You’ll have the opportunity to shape a critical capability, drive digital transformation, and deliver measurable impact across the business. This is a highly visible role with direct exposure to senior leadership and participation in high-impact transformation initiatives. You’ll guide a talented team, champion automation and process innovation, and ensure our renewal workflows are seamless, compliant, and customer focused. Success in this role opens pathways to broader operational and strategic leadership opportunities within Chubb, making it an ideal step for a technology leader ready to influence the future of commercial insurance operations.In This Role, You WillDirect and optimize end-to-end renewals ingestion processes for Commercial Insurance, ensuring accuracy, compliance, and operational efficiencyLead, mentor, and develop a team of renewal specialists and process analysts, fostering a culture of accountability and continuous improvementCollaborate with Underwriting, Claims, IT, and other cross-functional teams to streamline workflows and resolve complex issuesImplement and enhance automation, digital tools, and best practices to drive productivity and reduce manual touchpointsMonitor performance metrics, analyze trends, and deliver actionable insights to senior leadershipOversee quality assurance, audit readiness, and regulatory compliance for all renewal ingestion activitiesIdentify and execute opportunities for process reengineering, cost reduction, and service enhancementRepresent the Renewals Ingestion function in strategic initiatives, transformation projects, and leadership forumsQualificationsBachelor’s degree required; advanced degree or professional insurance designation preferredMinimum of 8+ years of experience in commercial insurance operations, with a focus on renewals, policy administration, or related functionsExhibit proven leadership in managing large teams and complex operational processesLeverage expertise in process optimization, automation, and digital transformation within insurance or financial servicesApply strong analytical, problem-solving, and decision-making skills to drive resultsCommunicate effectively with stakeholders at all levels, influencing outcomes and building consensusNavigate regulatory and compliance requirements with precision and integrityChampion a customer-centric mindset and a commitment to operational excellenceExperience with leveraging AI capabilities, tools, and practices as a function of current and/or past roles preferredThe pay range for the role is $160,000 to $190,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.