Bilingual Remote Client Support Agent - Tampa, FL

Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.MUST LIVE WITHIN 2 HOURS FROM TAMPA, FL Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.Key Responsibilities:Respond to incoming customer inquiries via phone, email, and chatDemonstrate a thorough understanding of our products and services to effectively address client needsProvide solutions to problems while ensuring a positive customer experienceMaintain accurate documentation of all client interactionsWork collaboratively with team members to continuously improve service deliveryRequirementsMinimum of 1-2 years of experience in customer service or supportMust be fluent in both English and SpanishExceptional verbal and written communication skillsFamiliarity with CRM software and customer support toolsAbility to work efficiently in a remote setting with minimal supervisionStrong analytical and problem-solving abilitiesMust be available to work flexible hours, including potential evenings and weekendsTechnical Requirements:Must have a reliable desktop or laptop computer running Windows 11High-speed wired internet connection is requiredUSB headset with noise-canceling capability (wireless headsets are not acceptable)Webcam (built-in or external) is necessary for video interactionsBenefits Full time. 40 hours per week schedule with overtime opportunities! Great pay. Hourly base salary + benefits! Training. Paid training & development Benefits. Health Care Plan (Medical, Dental & Vision) Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment