Seasonal Customer Service Representative

Customer Service RepresentativeWe are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.Responsibilities include:Answer all incoming calls by the second ringThoroughly vet and route incoming calls in a timely manner to appropriate staff members.When staff members aren't available to take their phone calls always give the caller a choice of leaving voice mail or a message.Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.Maintain customer database.Take customer paymentsEmail customer invoices or receiptsAssist team members with simple tasksAssist with simple on call messages of cancelations, payments, receipts or estimatesAnswer simple customer questionsOther projects or duties as assignedAssist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessaryNeeds to have great attention to detailNeeds to possess strong organizational skillsProficient at multi-taskingBasic computer skillsNeeds strong verbal and written communication skillsExperience with Service Titan a PLUS!Flexible work from home options available.Compensation: $18.00 - $22.00 per hour