Certified Medical Assistant

Job Description Essential Job ResponsibilitiesMaintains effective communication with patients in reference to waiting time, patient needs and expectations, and patient feedbackEscorts patient to the different areas within the medical office (prevention counselor, check-in/out, lab, exam room, social work, including televisit)Completes all tasks sent via CCR's EHR by the requested timeframeEnsures compliance with health center's policies and procedures as it relates to medical examination of every patient seenAdministrative DutiesEnsures proper and timely check-in of patients and prepares patient for medical examination Assists with the coordination of patient flowEnsures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirementSchedules follow-up appointment for the patientTimely and accurate documentation in patient chartsReceives/sends documents via fax per provider request:● Medical Record Release FormMakes phone calls and documents in EHR per provider requestRecords pertinent information on formsEnsures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirementReviews and documents the patient's vital signs in CCR's EHRUpdates and records patient information in CCR's EHR:● Allergies, reconciles medication list, reviews immunizations, history forms other information as requiredPrepares and reviews the next day's patient schedule & care requirements to maintain patient flowAssists with the completion of forms as needed:● PrEP Screening, HIV Confidential Case Forms, Pre-operative Surgical, Work Excusal/Return to Work, and Proof of PregnancyEnsures proper Patient Health Questionnaire-9 (PHQ-9) Depression screening for risk of suicide of every new patientClinical DutiesCollects and accurately documents patients' vital signs in CCR's EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)Reports abnormal findings to the Registered Nurse and/or Medical Provider Prepares venipuncture formsPrepares Advance Beneficiary Notice (ABN) forms as required and informs the patient of any costs associated with lab drawPrepares and completes lab orders/requisitionEnsures proper collection, labeling, and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing bloodAssists Medical Providers with medical procedures/testing by performing:● Electrocardiogram (EKG's), rapid testing (CLIA waived testing)diabetic, results documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B,HIV,HCV)Reviews visit summary with the patient upon discharge by the providerEnsures proper processing and specimens are securely enclosed for transport to the lab Clinical DutiesPrepares rooms for clinical examination and patient procedures as directed Ensures materials/supplies/equipment are fully stocked and availableAssists Medical Providers with procedures/testing and ensures proper documentation in the medical record:● Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the providerObtains and reviews medical records of all diagnostic/lab reportsCollects, transports, disinfects and prepares instruments for sterilization process in accordance with policy and procedure.Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelinesEnsures the following are entered in patients' EHR:● Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizationsPerforms PHQ-9 Depression screeningPlaces orders for the following:● Laboratory testing, standing orders, referrals and updates status of any open referrals, new medication and/or medication refills, vaccines and/or injectionsEnsures proper ICD-10 coding/charges per diagnosis as per medical providers instructions Enters Uniform Data System (UDS) & Meaningful Use (MU) measuresEnters self-management goals and plan of careProvides accurate and timely documentation within the same day of intervention and enters other information as requested by the provider.Quality Assurance/ComplianceEnsures examination rooms are in compliance with the Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standardsEnsures proper documentation/logging and disposal of medication into the hazardous/black box Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for useSafety/CleanlinessEnsures cleanliness of clinic area and examination roomsReports any cleaning or safety observations to the Registered Nurse and/or Office Manager Maintains agency guidelines relating to safety, outreach, and confidentiality Ensures proper handwashing according to Centers for Disease Control and Prevention guidelines Maintains and follows infection control standards and Universal Precautions as per policy and procedureProvides feedback observations on risk management/safety assessments in the work area to Registered Nurse and/or Office ManagerUnderstands and appropriately acts upon the assigned role in Emergency Code System Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)Culture of Service: 3 C'sCompassion● Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language● Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutionsCompetency● Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment● Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed● Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is providedOtherParticipates in training sessions and other meetings as required by the agency and/or funding sources.Participates in agency developmental activities as requested.Other duties as assigned.Travel RequiredNo.QualificationsSkillsCustomer FocusAdvancedCustomer ServiceAdvancedCompassionAdvancedCommitmentAdvancedMultitaskingAdvancedHealthcare SystemsAdvancedMicrosoft OfficeIntermediateWritten CommunicationAdvancedCommunicationAdvancedProblem solvingAdvancedPreferredBilingual (English-Spanish)IntermediateBilingual (English-Creole)IntermediateBehaviorsRequiredLoyal: Shows firm and constant support to a causeTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsRequiredGoal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpFlexibility: Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEducationRequiredHigh School or better.ExperienceRequired2 years: 2 years of related work experience are required.Licenses & CertificationsRequiredPhlebotomy CertificationOSHA CertificationBiomedical Waste CertCert Med Assistant - CCMACPRBLS