Program Manager

Location: Remote

Schedule: Full-time; core collaboration hours with clinical and operational teams, with flexibility based on program needs

Compensation: Competitive, commensurate with experience

Function: Part of Mindspan's Operational Excellence function within Operations, spanning both our diabetes and cognitive/dementia care lines of business Engagement structure: Operational Excellence typically rotates through focused 3-6 month assignments owning specific efficiency and improvement initiatives across the organizationOUR MISSIONMindspan is building a trusted, scalable healthcare system that delivers measurable outcomes for patients managing complex chronic conditions. Today that spans two lines of business: cognitive care for patients living with dementia and memory-related conditions, and diabetes care. Across both, we combine world-class clinical teams, technology-driven care navigation, and compassionate support to ensure every patient gets the care they need, when they need it, with dignity and trust.

ABOUT THE ROLE: We're looking for a Program Manager to be part of our Mindspan's Operational Excellence function — the team that owns the infrastructure making the rest of Operations run, across both our diabetes and cognitive/dementia care businesses. That means helping improve the data systems and dashboards that give leadership visibility into performance, the vendor relationships that underpin how the team works, and the liaison functions that connect Operations to Finance and Revenue Cycle Management. It also means owning cross-team efficiency initiatives — the recurring inefficiencies that no single team is positioned to solve on its own. In practice, this work is program-based: you'll typically take ownership of a specific initiative for 3-6 months — rebuilding a reporting pipeline, consolidating a vendor relationship, standing up an SOP framework, redesigning a workflow that's creating bottlenecks — before handing it off and picking up the next priority. You'll often be handed a problem, not a playbook, and it's on you to figure out the right approach, rally the right stakeholders, and drive it to a concrete result. This role sits at the intersection of clinical operations, data, and infrastructure. You'll work directly with clinicians, operators, and cross-functional leaders, and you'll need to be equally comfortable building a dashboard, negotiating a vendor contract, cleaning up a messy spreadsheet, or writing up a workflow recommendation. We're looking for someone who thrives on variety, works well independently, and is energized — not overwhelmed — by constantly shifting priorities.

KEY RESPONSIBILITIES: Be an integral part of Mindspan's Operational Excellence function, owning the infrastructure that keeps Operations running smoothly across both the diabetes and cognitive/dementia care lines of business. Own and continuously improve operational dashboards and reporting (e.g., referral pathways, visit completion, provider asks, patient churn), partnering with Care Support and Expansion teams to define data requirements and ensure reporting is accurate, timely, and accessible. Identify and resolve systemic inefficiencies across the ops team — tool consolidation, internal communication workflows, cross-team coordination — and own the framework for how SOPs are documented, versioned, and accessed. Take end-to-end ownership of specific, time-bound programs (typically 3-6 months) as new priorities emerge, partnering with clinicians, operators, and cross-functional stakeholders to scope work, define success metrics, and build realistic project plans. Pull, clean, and analyze data from multiple systems (EHR, spreadsheets, internal tools) in support of both ongoing dashboards and one-off program needs. Navigate ambiguity and competing priorities, adjusting scope and approach as organizational needs evolve, and communicate status, risks, and recommendations clearly to executive stakeholders. Operate independently with minimal day-to-day oversight, exercising sound judgment about when to escalate and when to drive forward. As needed: Manage vendor relationships as needed supporting Operations (e.g., telephony, virtual mail, ticketing systems, translation services) — contract renewals, pricing reviews, escalations, and vendor evaluation. Serve as the liaison between Operations and Revenue Cycle Management, ensuring billing-related workflows (CPT code alignment, prior authorization, claim documentation) are reflected accurately in SOPs, and escalating systemic issues.

QUALIFICATIONS: Bachelor's degree required 4+ years of experience in program/project management, management consulting, business operations, or a related field; early stage startup experience a plus 4+ years in healthcare, in some capacity, clinical experience a huge plus Demonstrated ability to work independently and deliver results amid ambiguity and frequently shifting priorities Strong technical and analytical skills: advanced proficiency in spreadsheets (Excel/Google Sheets), experience pulling and structuring data from multiple sources, and comfort building reports and dashboards; SQL or other data tools a plus Excellent stakeholder management skills, with the ability to build trust and drive alignment across clinicians, operators, and executives Track record of taking a loosely defined problem and turning it into a structured plan with measurable outcomes Excellent written and verbal communication skills Comfortable in a fast-paced, high-growth startup environment where priorities can change quicklyBENEFITSMindspan offers competitive benefits designed to support the well-being of our team, including:3 weeks of PTO in addition to 9 holidays and 2 floating holidays Mindspan-funded health benefits (medical, dental, vision) - starting at zero cost to you One Medical membership and Teladoc virtual care Therapy on your time with a free year of Talkspace membership Competitive Paid Parental Leave for parentsABOUT OUR TEAMMindspan was founded in 2024 by a team of healthcare veterans, founding multiple companies from whiteboard to exit. Our team is committed to bringing together people from different backgrounds and perspectives to deliver real outcomes to our patients.

OUR VALUES: Our patients are our purpose: We understand that the decisions we make have an impact on our patients' health. We are a healthcare company above all else. The choices we make are always in the best interest of our patients. Bring your best self: The authenticity of our team drives our innovation. We show up for each other and our patients every day. Your teammates will count on you for motivation and support, and you should expect the same in return. Conversely, recognize when you are not at your best so you can seek support and take time to recharge. Own your ideas and your results: Each member of the team contributes to the growth of Mindspan. Identify problems, seek solutions that maximize impact. Ownership is key; seek out support from team members, and take accountability for the results of your efforts. Move fast, but with purpose: Consistent, rapid growth is expected. Set goals, work with purpose, assess, reassess, and pivot when necessary. Perfection should not impede progress. Ego should not prevent reevaluation. Each day will provide opportunities for learning and growth and will move us closer to our goals. Good ideas come from anywhere: Ideas, good and bad, come from every level of the organization. Employees at all levels are empowered to share their ideas and feedback. The whole of Mindspan is greater than the sum of its parts. All ideas are considered, and when a decision is made we will move forward together. A background check consisting of employment history, professional references, criminal check and educational verification (i.e., degree, license, and/or official transcript) will be conducted. All applicants will be required to pass the background check to the satisfaction of Mindspan. Mindspan is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Mindspan team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.