Store Manager

Store Manager — Georgetown Jewelers (Wood Dale, IL) Location: Wood Dale, IL Compensation: $65,000 to $80,000 base salary, depending on previous experience + commission on personal sales + manager bonuses tied to store sales goals & margin targets Type: Full-time About Georgetown Jewelers At Georgetown Jewelers, we believe jewelry celebrates life’s most meaningful moments. We’re a community-minded, family-oriented store known for trusted guidance, craftsmanship, and warm, personal service. If you’re looking for more than “just a job,” you’ll find a team that treats each other—and our customers—like family. The Role We’re hiring a Store Manager to lead day-to-day operations, model best-in-class sales behaviors, and develop a high-performing team. You’ll own hiring and onboarding, daily coaching and training, KPI accountability, and the smooth execution of in-store marketing and special events. The ideal leader takes direction well, is self-motivated, and thrives as a proactive self-starter. What You’ll Do Lead the team: Recruit, hire, onboard, coach; run daily huddles; set clear goals; provide monthly written feedback. Train the craft of selling: Role-play the 8 Steps of the Sale; reinforce turnover/switch, add-ons, clienteling, credit applications, care-plan presentations, and repair/custom intake. Own the KPIs: Total sales & AOV Repair sales and first-pass quality Care-plan attach rate Credit applications & approvals Clienteling activity & booked appointments Run tight operations: Keep fast sellers in stock; manage receiving, tagging, case standards, and floor readiness. Repair excellence: Ensure accurate estimates/pricing (Geller standards), documentation, timing, and guest communication. Execute marketing & events: Carry out in-store marketing plans, seasonal promotions, and special events with pre/post follow-up. Sell & serve: Maintain your personal sales goals while ensuring coverage and great guest experiences. Protect margin: Price with discipline, manage discounts, and align to margin targets. What You’ll Bring 3+ years of leadership in retail (jewelry experience strongly preferred). A track record of coaching sales teams and owning KPIs. Strong grasp of the jewelry sales cycle (discovery → presentation → close), with confidence in repairs, custom/special orders, and add-ons. Organized, detail-driven, calm under pressure; able to prioritize and delegate. Comfortable with POS and clienteling tools; strong written and verbal communication. Values-first approach—teamwork, integrity, accountability, genuine care for guests. Compensation & Schedule Base Salary: $65,000 to $80,000 depending on previous experience Upside: Commission on personal sales + manager bonuses for hitting store sales goals and managing to margin targets Schedule: Full-time; weekend/holiday availability required during peak seasons Benefits: Per company policy (details during interview/offer stage) How to Apply Apply via Indeed and attach your resume (required). Applications without a resume will not be considered. Please include brief notes on KPIs you’ve led and your proudest team-win story. Pay: $65,000.00 - $85,000.00 per year Benefits: Employee discount Health insurance Paid time off Work Location: In person