Studio Operations Coordinator

Who We AreEvolve Modern Pilates is Mount Pleasant’s premier boutique reformer Pilates studio. Since opening in October 2023, we’ve grown rapidly and built one of the most loyal wellness communities in the Charleston area. We’re led by owner and head instructor Dana Romanosky, and our studio runs on genuine relationships — between instructors, members, and the people who keep everything running behind the scenes.The RoleThis is the operational heart of Evolve. You’ll work directly alongside Dana as her right hand — keeping the studio running smoothly so she can focus on teaching. Think of it as the most important support role in a small, fast-growing wellness business: someone who owns the day-to-day details, stays on top of members, and makes sure nothing falls through the cracks.This is not a passive front desk role. We want someone who notices when a member goes quiet, follows up before they cancel, and brings genuine warmth to every interaction. If you thrive on variety, real relationships, and ownership over your work — this fits.What You’ll Earn•      Base salary: $35,000•      Performance bonus: Conversion bonus paid on new member signups — you’ll be rewarded directly for the sales results you drive•      Teaching income: For the right candidate, a paid path to become a certified Evolve reformer instructor. For someone who builds a full teaching schedule, total compensation realistically reaches $45,000–$50,000+. We’ll share the specifics in conversation.This is a boutique independent studio — we don’t offer corporate benefits. What we offer instead is a tight-knit community, real ownership over your work, a schedule that fits a wellness lifestyle, and a meaningful growth path.What You’ll DoMember Experience & Daily Operations•      Own the check-in experience — the tone you set each morning shapes the whole day•      Handle all member communications (email, phone, text) with a same-day response standard•      Process memberships, packages, and payment updates•      Manage opening and closing procedures; maintain studio presentation and equipment readiness•      Resolve real-time issues without escalationSchedule & Capacity•      Own the class schedule in Mariana Tek — updates, waitlists, late cancels, no-shows•      Coordinate instructor schedules and sub coverage — classes are never left uncovered•      Monitor utilization trends and bring data-backed recommendations to DanaNew Member Sales•      Own the intro offer conversion pipeline from first visit through membership signup•      Follow up with every new intro offer client within 24 hours of their first class•      Present membership options with confidence and genuine curiosity — no pressure tactics•      Track and report weekly on new member pipeline and conversion rateMember Retention•      Monitor attendance weekly; proactively reach out to members who haven’t been in 10+ days•      Conduct save conversations with members considering cancellation•      Run a 30/60/90-day new member check-in cadence to reduce early churn•      Build real community relationships — remember names, milestones, and life momentsReporting•      Own weekly reporting on utilization, retention, and conversion•      Maintain clean data in Mariana Tek and FitGrid•      Flag opportunities and issues across ClassPass and direct bookingsScheduleFull-time, approximately 35–40 hours per week. Core hours are morning-forward, built around our highest-traffic window, plus early afternoon admin time for outreach, reporting, and follow-up. Some Saturday coverage is required. If you have a wellness-oriented lifestyle and thrive on mornings, this schedule will feel natural.What We’re Looking ForMust-haves:•      Warm, professional communicator — equally comfortable on the phone, via text, and in person•      Highly organized with strong follow-through — you thrive on systems and hate letting things slip•      Sales fluency without pressure: you love helping people find the right fit•      Comfortable with data — you can read a utilization report and know what it means•      Genuine connection to wellness or boutique fitness — you understand this world from the inside•      Real morning and Saturday availability — this is your primary professional commitmentStrong preferences (not deal-breakers, but they matter):•      Prior experience in a fitness studio, spa, or membership-based wellness business•      A personal movement practice — Pilates, yoga, fitness training, or similar•      Instructor background or aptitude — if you’ve ever taught or considered it, tell us•      Familiarity with studio management software (Mariana Tek, Mindbody, or similar)•      Existing network in the Mt. Pleasant / Charleston wellness or social sceneThe Instructor PathFor the right hire, this is a real opportunity — not a distant promise. Over 12–18 months, you’ll have the option to complete certified Evolve reformer instructor training. It deepens your role in the community, solves a real operational need for the studio, and puts meaningful additional income in your pocket. If you have a movement background — or have ever thought about teaching — we want to hear about it.If you’ve worked in a franchise fitness environment and felt constrained by the playbook — this is the antidote. You’ll help build the systems here.To ApplyPlease apply with a resume and answers to the following questions:•      What draws you to this role specifically, and what in your background makes you a strong fit?•      Describe a time you turned a hesitant or disengaged customer into a loyal one. What did you do?•      What does your availability look like on weekday mornings and Saturdays?•      Do you have a personal movement or fitness practice? If so, tell us about it.•      Have you ever taught fitness, yoga, Pilates, or any group movement class — or considered it?