Referral Coordinator

Healthcare shouldn’t be something you worry about when taking care of your family.That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.No monthly premiumsNo deductiblesNo surprise medical billsMost team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.This isn’t a perk.It’s part of our mission.Who We AreRedirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.If you want your work to matter to families every single day, you’ll find purpose here.How We Work (Our Core Values In Action)At Redirect Health, our values guide how we show up for each other, our clients, and our members.We Do Our Best Work When WeObsess Over PeopleWe are always helpful, friendly, and human.Own It to CompletionIf we take something on, we see it through.Always Improve & AdaptWe learn quickly and adjust without ego.Always Start with “Yes, We Can Help You”We lead with solutions and figure out the rest.Succeed as a TeamWe win together through trust and collaboration.Detest Waste & Unnecessary ComplexityWe remove friction so we can focus on what truly helps people.If these values resonate with you, you’ll feel at home here.About This RoleThe Care Logistics Referral Coordinator exists to connect members with timely, appropriate specialty care and ensure a smooth referral experience.In This Role, You WillServe Redirect Health members and internal care teamsBe responsible for managing referrals, coordinating specialty services, and maintaining accurate documentationDirectly impact member experience, access to care, and continuity of healthcare servicesThis Is a Hands-on Role For Someone WhoEnjoys coordination, communication, and detail-oriented workTakes ownership and follows throughWants their work to have a real-world impact on people’s healthWhat You’ll DoIn this role, you will:Own: Inbound and outbound specialty referrals from start to completionSupport: Scheduling specialty services and maintaining communication with provider officesCollaborate with: Care Logistics team members, specialty providers, and internal clinical teamsImprove: Referral turnaround times and overall member experienceAdvocate for: Members by ensuring referrals are completed accurately and within service standardsA Strong Performer In This Role Is Known ForBeing organized, responsive, and dependableCommunicating with empathy and professionalismConsistently completing referral tasks within 72 business hoursHow Success Is MeasuredSuccess in this role is measured by:Timely and accurate completion of referral requestsClear and consistent documentation in the EMR systemPositive member interactions and satisfactionStrong collaboration and reliability within the Care Logistics teamWhat We’re Looking ForWe’re looking for someone who:Brings relevant experience in administrative support, healthcare coordination, or customer serviceCommunicates clearly and with empathyTakes ownership and follows throughEnjoys simplifying complex processesWorks well across teams and rolesCares deeply about helping peopleHigh school diploma or GED requiredExperience with Microsoft Word, Excel, and EMR systems preferredBilingual (Spanish/English) strongly preferredWhy Join Redirect HealthWhat “Free Healthcare” Actually MeansWhen we say free, we mean no money out of your paycheck and no cost when you need care:No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximumsThis benefit alone can save families tens of thousands of dollars.What You’ll EarnStarting pay: $19.47/hourFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingReady to Make a Difference?If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.