Showroom Customer Service Representative

Order Entry Representative The Order Entry Representative is responsible for end-to-end ownership of customer orders and related inquiries. This role is expected to function with a one-stop-shop mentality by proactively identifying issues, communicating clearly with customers, and working problems through resolution rather than deferring or transferring responsibility unnecessarily. Core Accountabilities Order Accuracy & Processing Customer Ownership & Service Customer Interaction Problem Solving & Proactivity Collaboration & Standards Performance Expectations Consistently meet order accuracy, productivity, and service level expectations. Maintain clear, professional written and verbal communication. Demonstrate reliability, accountability, and attention to detail. Exhibit customer-focused judgment and critical thinking in daily decision-making. Qualifications Entry-level role; prior order entry or customer service experience preferred. Strong written communication skills. Ability to manage multiple priorities in a deadline-driven environment. High level of accuracy and attention to detail. Proficiency with Microsoft Office 365 (Outlook, Teams). Experience with Zendesk or similar ticketing systems preferred. The responsibilities outlined in this document represent the core expectations of the Order Entry Representative role. Additional related duties may be assigned as business needs evolve, provided they are consistent with the nature and level of this position.