Terrain Assistant Manager - Nursery

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United StatesRole SummaryTerrain is growing and opening a new location in Wayland, MA! We are looking for an Assistant Manager of the Nursery Department to join this team. Interested? Apply now!The Assistant Manager of the Nursery Department contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in Nursery Department operating procedures and support mentorship of the associate team.Role ResponsibilitiesCustomer ExperienceLeads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customerShares nursery product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spacesCollaborates with the leadership team and Artisans on the creation of an engaging visual experience that appeals to the customerUtilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni servicesLeadership + Team ManagementActively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zonesSeeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing the customerSupports team development with new hire onboarding and continued education of the team through cross training of multiple departmentsProvides timely and specific employee feedback to create a culture of action and accountabilityVisual + Business OperationsSupports daily operating processes such as opening and closing procedures, omni and shipment processes, and helping with facilities or IT issuesAssists in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown executionAdheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the storeCommunication + RelationshipsContributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supportedChecks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackProvides insights related to the customer and employee experience and communicates feedback to the Shop or Store ManagerRole QualificationsTerrain brand fan2+ years leadership experienceKnowledge of home décor trends & gardeningAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range USD $22.50 - USD $22.50 /Hr.