Express Advisor - AutoNation Ford North Canton

As a Service Advisor, youll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, youll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. What Will I Do Every Day? Set, confirm and prepare for appointments with customers so they can have a great service experience. Meet or exceed targeted sales goals & the targeted customer satisfaction index. Greet customers in a friendly manner when they arrive. Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives. Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle. Produce repair orders for customers, including cost and time estimates, with full transparency. Communicate frequently with technicians and parts associates to ensure timely completion of work...Customer Experience, Advisor, Vehicle, Service Advisor