IT Service Desk Technician

DescriptionLINCOLN PREMIUM POULTRYJOB DESCRIPTIONJOB TITLE: IT Service Desk Technician DATE: 03/2026REPORTS TO: IT Software and Support Manager STATUS: Non-ExemptCORE VALUE COMMITMENT:All employees will demonstrate our culture of commitment to quality, respect for fellow employees and business partners, and responsibility to the environment and our community.JOB SUMMARY:Responsible for the technological support and enablement of LPP's staff and operations. Serves as the front line of IT, directly interacting with all levels of employees and vendors to enable LPP's mission. Responsible for the hardware and software support of all LPP end users.DAILY DUTIES & RESPONSIBILITIES:Field incoming requests from multiple channels (phone, email, ticketing), then triage and prioritize those requests.Troubleshoot all incidents, seeking guidance from and escalating to the IT Engineering, Application, or Development teams when appropriate.Continuously create, maintain, and update documentation to preserve knowledge and promote continuity of support.Be the primary resource for all end user devices, including but not limited to, desktop and laptop PCs, printers, peripherals, and phones.Be the primary resource for all end user computing issues (i.e., Microsoft Office, browsers, connectivity).Assist in the imaging of all LPP devices.Provide first level support for all IT applications and IT business functions.Responsible for maintaining and updating IT inventory.Install and terminate CAT6 network cablingPerform routine maintenance tasks in IT applications and infrastructure systems.Monitor and respond to outages and alerts, supporting and coordinating with other IT teams and vendors, as necessary.Assist and support IT projects, as necessary.Occasionally provide weekend and after-hours support as needed.Participate in an on-call rotation for weekend and after-hours support.Adhere to all company safety policies and initiatives.All other duties not listed but requested by Senior Leadership.REQUIREMENTS OF THE POSITION:MUST possess excellent customer service skills both in person and in writing, and a positive and solution-oriented attitude.MUST have a working knowledge of Microsoft end user computing products, such as Windows 11 and Microsoft Office Suite.Ability to accurately troubleshoot and resolve both hardware and software based technical issues.Understanding of core networking principles and concepts.Strong ethics and the ability to resolve issues in a manner consistent with LPP's values.PREFERRED EXPERIENCE:Associate's degree in an Information Technology related field, and/or experience in an information technology related role.Previous service/help desk or manufacturing experience is highly desirable.