Patient Services Coordinator I

Patient Services Coordinator IThe main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsPreparing paperwork to facilitate efficient operation and excellent customer serviceCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredMaintain a clean and safe work environment.Other duties as assigned.RequirementsHigh school diploma or equivalent requiredNot ApplicableMinimum one year experience in customer service role (medical office experience preferred)EHR experience (Epic experience preferred)Not ApplicableMust be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practiceWork is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the publicWork may be stressful at timesContact may involve dealing with angry or upset peopleStand or sit for extended periods of timeWork may require hand dexterity for office machine operation; using a calculator and/or computer keyboardPhysical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitorThis description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws.