Member Services Representative

Member Services Representative We are looking for a proactive Member Services Representative to join our team in Saint Louis, Missouri, on a long-term contract basis. This role is ideal for someone passionate about delivering exceptional customer support while maintaining strong organizational skills in a fast-paced environment. As part of the healthcare and social assistance industry, you will play a key role in ensuring smooth operations and positive member experiences.Responsibilities:Accurately process membership applications, payments, and updates to member records.Reach out to members for renewals and engagement throughout their membership journey.Provide support during events, including staffing the member services booth at the Annual Session.Assemble informational packets, certificates, and other materials for members.Offer administrative assistance such as greeting visitors and handling inquiries.Ensure timely and effective communication with members via phone and email.Maintain a high level of accuracy in data entry and record-keeping.Collaborate with team members to improve processes and workflows.Address member concerns with professionalism and problem-solving skills.Stay informed about membership benefits and program updates to provide accurate information.Requirements:Proven experience in customer service, ideally in a fast-paced call center environment.Strong computer proficiency, including familiarity with standard office software.Excellent typing skills with attention to detail and accuracy.Demonstrated ability to handle customer inquiries and resolve issues effectively.Exceptional organizational and multitasking abilities.Strong communication skills, both verbal and written.Ability to work collaboratively in a team-oriented setting.Prior experience in membership services or administrative support is a plus.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.