IT Technical Analyst - Wilsonville, OR

Our IT Technical Analyst provides exceptional technical customer service to our employees and vendors. They are the first point of contact for troubleshooting and diagnosing computer issues.Primary ResponsibilitiesProvide excellent IT support to users via help desk and/or problem management softwareMonitor and respond quickly to requests received through the IT helpdesk softwareUtilize and manage company help desk solution to track and prioritize workloadMaintain inventory of all IT equipment, software, and software licensesPerform timely workstation hardware and software upgrades as requiredHandles the basic IT issues and problems, and refers more complex issues to higher-level staffAssist with onboarding new employees/users with IT equipment and softwareMay provide leadership, coaching and/or mentoring to more junior staffDemonstrate behaviors consistent with those of the Company's Core Values at all timesComplete all other tasks or projects as assignedSolid working knowledge of subject matterAnalytical skillsExcellent customer service and interpersonal skillsTroubleshooting and support skillsAbility to work independently while managing multiple tasks and meet deadlinesExcellent oral and written communication skillsEffective organizational and time management skillsAbility to develop strong relationships with internal and external customersPeople ManagementNoneThis job operates indoors with occasional travel to other locations.Physical DemandsLift/carry 20 lbs.Ability to sit majority of shiftExpected Hours of WorkThis is a full-time position. Days/hours of work vary and may include weekends and overtime as necessary.TravelLocal travel onlyRequired Education and Experience2 to 4 years of experiencePreferred Education and ExperienceA+ CertificateCCNA CertificateITIL CertificateClassificationNon-ExemptReports toIT Services ManagerPaid Vacation and Sick Days Holiday Pay Competitive Health Insurance Plans 401(k) with company matching Short-Term Disability and More Benefits may not be available for positions covered under active CBA, seasonal, or part-time.AAP/EEO StatementColumbia Distributing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Please contact the Human Resources Dept. at (425)251-9300 or email recruiting@coldist.com if you have questions regarding reasonable accommodations.J-18808-Ljbffr