Field Technician (SEPTA)

Job Description Field Technician Essential Job DutiesMaintain Fare Vending Devices, Rotary Gates, OBPs & various equipment on an as needed to include.Detect & Resolve Component wear & tear.Provide quick response to Work Orders sent via Work Order Management System.Troubleshoot & Resolve Machine Hardware electrical, electronic, communication, & functionality related issues for resolution and maximum uptime on new & existing systems.Interface with Various IT departments to resolve software issues detected internally or externally to FVDs/HSDs/OBPs.Keep inventory of replacement parts, tools & cleaning supplies within a company assigned Vehicle or Local storage location.Communicate regularly with Manager or Customer to resolve Work Order Issues and/or report new issues.Uses standard hand tools and technical manuals.May be floating or stationary.General Requirements:Flexible scheduleAbility to work nights, Weekends &/or Holidays.Must be a Team Player.Education & Experience:High School DiplomaElectronics experience requiredEquivalent work experience in the Field of Computer Science and electronics.Work Schedule: Mon-Fri 8:00am-4:00pmPosition OverviewA fully qualified Field Technician applies working knowledge of computer science and electronics to maintain SEPTA's mission-critical fare collection infrastructure, working independently on light to moderately complex work orders with normal to critical deadlines.Essential Job DutiesMaintain Fare Vending Devices, Rotary Gates, OBPs, and 3D fare gate systemsPerform PC-level board repairs and component-level troubleshootingProvide rapid response to Work Orders via Work Order Management SystemTroubleshoot hardware, electrical, electronic, communication, and functionality issues for maximum uptimeInterface with IT departments to resolve software issues on FVDs/HSDs/OBPsMaintain inventory of replacement parts, tools, and cleaning suppliesDocument activities and maintain service records using Excel spreadsheetsCommunicate regularly with Manager and Customer to resolve issuesUse standard hand tools and technical manualsMay be floating or stationary assignmentsInstallation of Electronic devices into varies types of equipmentNavigating the SEPTA Regional Rail and Transit lines providing remediation to Conduent Equipment.Assess new problems and troubleshoot newly installed equipmentEssential QualificationsPhysical Requirements:Must repair electronic boards down to PC component levelMust climb ladders frequently and safely for equipment accessMust lift and carry at least 45 pounds independentlyEducation & Experience:High School Diploma requiredElectronics experience requiredBasic understanding of electrical componentsComputer repair experience requiredMicrosoft excel experience requiredMicrosoft Office experience requiredCompTIA A+ certification is a plusMilitary or technical training or equivalent work experience in computer science and electronics is a plus but not a mustAble to understand new equipment with basic training.General Requirements:Flexible schedule (nights, weekends, holidays as needed)Must be a team playerValid driver's licenseProfessional appearance and customer service orientationWork SchedulePrimaryMonday-Friday, 8:00 AM - 4:00 PMOvertimeAvailable as needed