Assistant Manager - Urgently Hiring

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience. Assistant Manager Responsibilities: - Work in a Team Environment - Support a respectful team environment - Communicate shift priorities, goals and results with team members - Support the training of crew members as requested - Provide coaching and feedback to crew members - Maintain Operational Excellence - Create and maintain a guest first culture in the restaurant - Resolve guest issues - Ensure Brand standards, recipes, and systems are executed - Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws - Drive Profitability - Drive sales goals and results - Execute restaurant standards and marketing initiatives - Manage cash over/short during shift - Ensure all products are prepared according to Brand standards Drives Sales Growth: - Takes accountability for understanding all in store marketing promotions - Executes new product roll-outs including selling to Guests and product execution - Ensures the restaurant is well maintained including cleanliness during shift - Utilizes appropriate suggestive selling - Brings product issues to the attention of Restaurant Manager Competencies: - Guest Focus - Understands and exceeds guest expectations, needs and requirements - Develops and maintains guest relationships - Displays a sense of urgency with guests - Seeks ways to improve guest satisfaction; asks questions, commits to follow-through - Resolves guest concerns by following Brand recommended guest recovery process - Passion for Results - Sets and maintains high standards for self and others, acts as a role model - Consistently meets or exceeds goals - Contributes to the overall team performance; understands how his/her role relates to others - Problem Solving and Decision Making - Identifies and resolves issues and problems - Uses information at hand to make decisions and solve problems; includes others when necessary - Interpersonal Relationships & Influence - Develops and maintains relationships with team without violating the fraternization policy. - Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills/Qualifications: - Restaurant, retail, or supervisory experience - Math and writing skills - Basic computer skills - High School diploma or equivalent