Payroll Business Partner I

Overview In this role you serve as a trusted payroll advisor for ADP's PEO clients, delivering timely guidance on payroll compliance and solutions that support client success. You act as the primary client liaison, handling complex inquiries and maintaining ADP's service reputation. You work within a metrics-driven, fast-paced environment to educate clients and foster durable partnerships. You will help clients stay compliant with federal, state, and local laws while contributing to client retention and business growth. This opportunity offers strong training, a collaborative culture, and clear pathways for career advancement. Compensation / BenefitsBest-in-class benefits start on Day 1volunteer paid time offongoing training and mentorship opportunitiesinclusion and belonging cultureopportunities to grow in a fast-paced environment ResponsibilitiesServe as a trusted advisor and problem solver for time-sensitive client issuesBuild relationships with clients via phone, email, and chat to exceed expectationsEducate clients on product value and translate feedback into actionable recommendationsOrganize daily schedule to manage a high volume of inbound calls, with peak-season intensityMaintain high ethical standards and uphold integrity in client interactionsCollaborate with peers and internal partners to ensure consistent service quality Key requirements0-1 year of client or service experienceAvailability to work overtime during peak seasonsCollege degree not requiredExperience from military service or other roles is acceptablestrong communication skills (clear, professional, actionable)relationship-building and rapport with clientsproblem-solving and initiativeattention to detail and accountabilityteam collaboration and knowledge-sharing