Customer Care Specialist

Join Enable Dental as a Customer Care Specialist and become the friendly voice that welcomes our patients into a seamless and caring dental experience! We're passionate about bringing quality dental care directly to our patients, and your role is crucial in making every interaction positive and memorable.In this engaging position, you'll connect with patients, assist them with scheduling appointments, answer questions with clarity and empathy, and collaborate with our team to ensure every detail is handled with care. If you have a heart for helping others and love communicating in a dynamic environment, you'll thrive here.What You'll Do:Be the first point of contact for patients through phone, email, and chat—answering questions and providing guidance with warmth and professionalismManage scheduling and appointment logistics, making sure our mobile dental teams are efficiently routed and patients feel cared forHandle billing inquiries and assist patients with payment options, making the process simple and stress-freeMaintain accurate patient records and communicate seamlessly with clinical and operations teamsHelp educate patients about the benefits of mobile dental care and inspire confidence in our servicesContribute ideas to enhance customer care processes and elevate patient satisfactionRequirementsWhat We're Looking For:A high school diploma or equivalent; Associate's or Bachelor's degree is a plusAt least 2 years of customer service or call center experience, preferably within healthcareExceptional communication skills with an empathetic and engaging approachStrong problem-solving abilities and attention to detailComfortable working with CRM software and office toolsAbility to multitask and thrive in a fast-paced, dynamic environmentPassion for helping others and delivering excellent patient experiencesBilingual in English and Spanish is requiredAvailability to work 8am-5pm PSTBenefitsPerks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive$18/hr