Dispatcher/Service Coordinator

DescriptionAbout Us: Join a reputable home service company dedicated to delivering exceptional experiences to our customers and team members alike. We're seeking a proactive and organized Dispatcher/Service Coordinator who will be the essential link between our technicians and customers. Your role will be to ensure seamless service, maintain productivity, and foster high-quality interactions that build lasting value.Key ResponsibilitiesManage inbound customer communications via calls, texts, and emails with professionalism and efficiency.Actively identify and assess customer needs to deliver exceptional service and achieve high satisfaction.Coordinate and communicate appointment details between customers and technicians.Work closely with service managers to prioritize and optimize scheduling.Provide consistent updates to customers on technician progress and estimated arrival times.Act as a customer advocate, relaying detailed, accurate information to technicians to ensure a positive service experience.Support a collaborative team environment by communicating with management and team members as necessary.RequirementsFull-time availability, Monday through Friday.Strong communication, organizational, and interpersonal skills.Quick learner with the ability to understand business operations and prioritize urgent requests.Ability to work independently and stay calm under pressure.Tech-savvy with computer competence.Motivating, upbeat personality with a polished and professional demeanor.Self-motivated, disciplined, and competitive in nature.Team-oriented with a collaborative attitude.Willingness to cover a limited on-call schedule.Flexibility and adaptability for ongoing learning and development.What We OfferComprehensive Benefits: Medical, dental, vision, and life insurance.Paid Vacation: Start accruing paid time off after just 90 days.Incentives: Weekly bonus opportunities, contests throughout the year, and 401(k) with company match.Professional Development: Paid training and ongoing mentorship for career growth.Work-Life Balance: Eligibility for a hybrid schedule after 90 days (3 days remote, 2 days in-office).Community and Culture: Enjoy regular company outings, events, and a supportive team atmosphere.If you're organized, driven, and ready to make a meaningful impact in a dynamic environment, apply now to join our team as a Dispatcher/Service Coordinator!#J-18808-Ljbffr