ServiceNow Architect

Job Summary As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings. The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use. Job Duties Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability Maintains comprehensive documentation of architecture, design, and implementation processes Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions Escalates any issues to senior management, as needed Provides regular status updates on implementation Prepares formal and informal presentations for various internal and external meetings Other duties as required Supervisory Responsibilities Supervises the day-to-day workload of managed services team members Ensures teams are trained on all relevant software Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills, and Abilities: Education High School Diploma or GED, required Bachelor's degree in Computer Science or Information Technology, preferred Masters degree in Computer Science or Information technology, preferred Experience Six (6) or more years of experience in ServiceNow architecture and implementation, required Experience with ticketing systems and remote management tools, required Strong understanding of ITIL processes, preferred Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred Experience in large complex ERP deployment, preferred Experience working in a consulting environment, preferred License/Certification: ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred ITIL V3/V4, preferred Software Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), preferred Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred Other Knowledge, Skills, & Abilities Excellent communication skills, professionalism, positive attitude, and desire to learn Ability to effectively work both with a team and independently Excellent analysis and problem-solving skills Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Capable of working well under pressure while dealing with unexpected problems in a professional manner Ability to work well in a cross-functional team environment preferred Must have excellent organizational and multi-tasking skills Keyword: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. National Range: $120,000 - $180,000 Maryland Range: $120,000 - $180,000 NYC/Long Island/Westchester Range: $120,000 - $180,000