Front Desk Receptionist — Neuro-Optometry Clinic

The Mind-Eye Institute is seeking a friendly, organized, and patient-centered Front Desk Receptionist to serve as the first point of contact for patients and caregivers. This role is ideal for someone who enjoys helping others, staying on top of details, and keeping a busy clinic running smoothly—especially through strong patient flow management and clear communication. Key Responsibilities In this role, you will: Greet patients and caregivers and manage a professional, welcoming front desk experience Coordinate patient flow throughout the day by communicating with the clinical team, tracking arrivals, and helping keep appointments moving on schedule Complete accurate check-in and check-out, including collecting/verifying paperwork and information Answer and route incoming phone calls, and respond to emails and faxes in a timely manner Schedule appointments and assist patients with general questions about next steps Prepare charts for upcoming visits and support outgoing medical records Act as a communication bridge between patients/caregivers and the clinical team, ensuring concerns and updates are shared appropriately Support daily office organization (supplies, documentation workflows, and maintaining a calm, efficient lobby environment) About The Mind-Eye Institute The Mind-Eye Institute is a world-renowned optometric clinic applying advanced neuroscience and neuro-optometric principles to improve lives. We specialize in helping individuals with traumatic brain injuries, learning challenges, developmental delays, and other complex neurological or visual processing conditions. Our approach goes beyond standard eye care—integrating brain-based testing and personalized tools to support long-term functional improvement and quality of life. https://mindeye.com/ Requirements Must be able to work 40 hours per week, in person at our Northbrook office Schedule commitment: 8-hour shifts, 11:00am–7:30pm, Monday–Friday Prior experience in a medical office, receptionist, front desk, customer service, or administrative role is preferred Comfortable learning new computer systems and multitasking in a fast-paced environment Strong communication skills and an empathetic, calm presence with patients and families Job Type: Full-time Benefits 401(k) 401(k) matching Dental insurance Flexible spending account (FSA) Health insurance Health savings account (HSA) Life insurance Paid time off Vision insurance Schedule 8-hour shift Monday–Friday, 11:00am–7:30pm Location Requirements Ability to Commute: Northbrook, IL 60062 (Required) Ability to Relocate: Northbrook, IL 60062 (Required) Work Location: In person Job Type: Full-time Pay: From $21.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person