Order Processing Specialist

*Order Processing Specialist* *General Function* The Order Processing Specialist is a key part of the Depot Operations team, responsible for monitoring client order queues, entering and processing service and sales requests, generating pick tickets, and ensuring timely and accurate order completion. This role requires strong attention to detail, comfort navigating order management systems, and the ability to work efficiently in a fast-paced service environment. The position works closely with internal client account teams to ensure depot-related service levels are met. *Essential Duties & Responsibilities* The following duties illustrate the range of tasks that may be performed. Additional duties may be assigned as needed. * Monitor and manage assigned client queues for service and product requests. * Process orders accurately by creating and closing service requests and sales orders. * Generate pick tickets within the system to initiate order fulfillment. * Validate order details and ensure part availability through system checks; escalate issues as needed. * Investigate and resolve internal escalations related to client orders. * Liaise with internal client account teams to provide status updates, clarify needs, and resolve fulfillment-related questions. * Collaborate with other depot admins and the supervisor to ensure balanced workflow. * Follow established documentation and internal processes for task completion. * Maintain high accuracy and attention to detail to ensure on-time and error-free delivery. *Minimum Qualifications* * High School Diploma or equivalent (required). * Prior experience in order processing, order entry, customer service coordination, or administrative support preferred. * Proficiency in Microsoft Office programs, especially Excel. * Experience with Oracle Fusion and/or ServiceNow platforms is highly preferred. * Excellent written and verbal communication skills. * Strong organizational skills with the ability to multitask and prioritize effectively. *Physical Requirements* * Regularly required to sit, talk, or hear, both in person and via multimedia. * Use hands to handle or operate standard office equipment and reach with hands and arms. * Frequently required to walk, stand, and move between work sites. * Ability to ascend and descend stairs. * Specific vision abilities include close vision and the ability to adjust focus. * Occasionally lift IT devices weighing between 1 lb to 25 lbs. *Mental Requirements* * Communicate effectively in English, both written and verbal. * Accurately read and enter data into order management systems. * Apply basic problem-solving and follow established processes. * Maintain attention to detail while handling multiple tasks. * Work professionally with colleagues and internal teams in a fast-paced environment. *Preferred Characteristics* * Self-starter with a proactive mindset and attention to detail. * Able to work both independently and collaboratively in a team setting. * Demonstrates urgency and accountability in a deadline-driven role. * Maintains a positive attitude and adapts well to evolving client and team needs. * Organized to track task progress, manage priorities, and communicate effectively. Pay: $18.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person