Customer Service Manager - State Farm Agent Team Member

Responsive Recruiter Benefits: Signing bonus for pre-licensed professionals Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Role Description As a Customer Service Manager - State Farm Agent Team Member with Natalie Arnett - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Responsibilities Oversee the agency team and daily operations. Develop and implement policies and procedures. Handle escalated customer complaints and issues. Train and mentor agency staff. Qualifications Prior insurance experience required (5+ years preferred). Strong leadership and organizational skills. Excellent communication and problem-solving abilities. Must be currently licensed (Property/Casualty & Life/Health). Compensation: $50,000.00 - $65,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.