IT Tech Support
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Overview:
We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong technical background and excellent customer service skills.
Responsibilities:
- Provide technical support to end-users for hardware, software, and network-related issues
- Troubleshoot and resolve technical problems in a timely manner
- Install, configure, and maintain computer systems and software
- Collaborate with other IT teams to escalate and resolve complex issues
- Document all support activities in the ticketing system
- Assist with software updates and patches
- Offer guidance and training to end-users on technical matters
Experience:
The successful candidate should possess the following skills and qualifications:
- Proficiency in DNS, Operating Systems, Firewall, SCCM, and Software Troubleshooting
- Experience with ServiceNow, Remedy, Computer Hardware, and Technical Support
- Strong customer service orientation with excellent communication skills
- Ability to work well under pressure and prioritize tasks effectively
Nice-to-have Skills:
- Familiarity with network protocols and security measures
- Knowledge of virtualization technologies
- Certifications in relevant IT fields
This is a great opportunity for a motivated individual looking to advance their career in the technical support field.
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Job Type: Full-time
Benefits:
Health insurance
Schedule:
Monday to Friday
On call
Weekends as needed
Ability to Relocate:
Cataño, PR 00962: Relocate before starting work (Required)
Work Location: In person