Information Technology Support Specialist

Job Title: IT Support / Help DeskLocation: Greenwood, Indiana (Onsite)Position: Full time Job SummaryWe are looking for a hands-on IT Support professional to serve as the primary on-site point of contact for all end-user IT needs. This role goes beyond basic help desk support, offering exposure to networking, system administration, Microsoft 365, and security tools.This is an excellent opportunity for someone who wants to grow beyond support into broader IT roles such as systems administration, engineering, or leadership over time.Key ResponsibilitiesProvide Tier 1 IT support (password resets, account setup, onboarding/offboarding)Troubleshoot hardware, software, printers, and application issuesSupport and administer Microsoft 365 (M365) environmentAssist with network troubleshooting (DNS, DHCP, VPN, TCP/IP)Work with firewalls and basic security toolsAct as the face of IT for on-site users, providing excellent customer supportManage and resolve IT tickets while maintaining strong user communicationRequired SkillsExperience with networking and account administration (beyond basic SaaS provisioning)Working knowledge of Microsoft 365 (M365)Strong interpersonal and communication skillsAbility to support non-technical users with patience and clarityComfortable working on-site and being the visible face of ITNice to HaveLinux familiarityExperience with security tools (e.g., Microsoft Defender)VoIP / phone system troubleshootingWork Environment & BenefitsOn-site role (4 days/week)1 day remote option after initial ramp-up periodFlexible work hours within business scheduleStrong opportunity for career growth and skill development