Claims Investigator-Adjustor - SR-23

Job Title Investigates, adjusts, and negotiates for settlement of claims of real and personal property damage for and against the County of Hawai'i; conducts investigative work in contemplation of litigation and anticipated cases; handles personal injury cases not covered by insurance carried by the County of Hawai'i; and performs other related duties as required. There is one (1) immediate temporary full-time not-to-exceed 11/30/2028 vacancy with the Office of the Corporation Counsel - Litigation Division in Hilo. The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment. Examples of Duties Determines, evaluates, and verifies the facts set forth in any claim or lawsuit filed against and by the County. Locates, interviews, and interrogates the principals involved and/or the witnesses. Inspects the physical evidence of damages; gathers and verifies the value of damages by asking for expert opinions when necessary; arrives at judgments of the worth of statements given by individuals. Obtains additional, clarifying, or substantiating information, evidence, and facts. Prepares reports on findings with recommendations. Negotiates for the settlement of claims to the satisfaction of the principals involved. Recommends to the Corporation Counsel the acceptance or rejection of liability by the County or action to be taken against individuals who owe the County. Checks with the appropriate agencies to determine the assets of individuals against whom the County has claim. Follows up on delinquent accounts by personal interview and recommends new terms or enforcement of terms based on findings. Assists the County attorneys in the presentation of cases. Testifies and presents supporting information in court, arbitrations, mediations, hearings, administrative hearings or any other quasi-judicial proceedings. Assists the County attorneys in presenting evidence and producing witnesses. As directed, works with County commissions, boards, administrators, and others in judicial or quasi-judicial hearings. Monitors and evaluates all requests for No-Fault benefits, including medical treatment plans for compliance with appropriate laws and guidelines; recommends the approval or disapproval of payments, treatment plans, or modifications to plans. Notifies claimant or authorized representative when No-Fault benefits are about to be or have been exhausted. Locates missing persons. Investigates complaints against County of Hawai'i employees. Prepares detailed reports of investigations, analyses, findings, and recommendations; prepares other administrative reports as required. Serves complaints, counter and/or cross claims, warrants, subpoenas, summonses, or other documents for the Office of the Corporation Counsel. Investigates hardship cases in condemnation proceedings and workers' compensation cases. Performs other related duties as assigned. Minimum Qualification Requirements Training and Experience: A combination of education and experience substantially equivalent to: graduation from an accredited college or university with a baccalaureate degree (scan and attach a copy of your official transcript to your application), and three (3) years of investigational or law enforcement work, of which one (1) year shall have involved the investigation or the adjustment of claims relating to personal, medical, and property damages, and possession of a valid State of Hawai`i driver's license (Class 3) or any other valid comparable driver's license at time of filing. (You will be required to submit your valid driver's license at time of hire.) Note: Foreign transcripts must be accompanied by an official credential evaluation report to determine U.S. equivalency. (Scan and attach a copy of your official credential evaluation report to your application.) Examination: All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application. Knowledge of: principles and practices of investigation; interviewing and interrogating methods and techniques; rules of evidence; elementary law of real property, insurance, and torts; court procedures; human relations and behavior. Ability to: interpret and apply laws and regulations; gather, analyze, and evaluate facts and settle liabilities; make sound observations and mature judgments; deal tactfully and effectively with the public and representatives of other government agencies; write accurate, clear, and concise reports. Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light Benefits of County employment: Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.) Vacation: Start accruing paid vacation time immediately upon hire – up to 21 days per year. Sick Leave: Start accruing paid sick leave time immediately upon hire – up to 21 days per year. Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable). Training and Development: The County has a variety of training and development opportunities for employees. County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning. Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service. Retirement Plan: The Employees' Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries. Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions. Flexible Spending Plan: Use pre-tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums. Health Benefit Plans: The County of Hawai'i offers a variety of health benefit plans for eligible employees. Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems. Group Life Insurance: Free life insurance policy for active employees. Credit Union Membership Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty. All benefits are subject to eligibility requirements and change due to legislative actions and/or changes negotiated through collective bargaining. Please check out the benefits tab for additional information. Supplemental Information Please scan and attach these supporting documents to your on-line application, if required: an official college transcript, a valid driver's license, a temporary assignment verification, professional licenses, and/or certificates. Veterans applying for veteran's preference points shall also scan and attach their DD-214 form and as needed, their VA claim letter to the on-line application. PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME. ELECTRONIC NOTIFICATION TO APPLICANTS: Please ensure that the email address and mobile phone number you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails and text messages or fail to check your email box or NEOGOV account INBOX in a timely manner. Checking your NEOGOV account INBOX daily is recommended and is the most secure method to check on notices sent to you. You will receive a confirmation email upon successfully submitting your application. Failure to receive this confirmation email, indicates that your application was not submitted. APPLICATIONS MUST BE FILED ONLINE AT: https://www.governmentjobs.com/careers/countyhawaii E-mail: jobs@hawaiicounty.gov