Service Team Leader

DescriptionAbout USOur service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We are looking for positive, outgoing and dependable people to join our service team.About YOUA Service Lead is responsible for leading the Front of House operations, on shift, in the restaurant. You thrive in a fast paced, upbeat environment and are a natural motivator. You foster teamwork and genuine connection and seeing each team member grow feels like the ultimate reward. You're diligent, reliable, and aligned with our core beliefs around teamwork, inclusivity, respect, passion and FUN!ResponsibilitiesCreate positive guest and team member experiences, creating a fun and energetic vibeTake guests' food orders and handle cash and credit transactionsFollow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shiftDemonstrate knowledge of the brand and menu itemsMake the availability of fresh ingredients possible on a daily basis.Serve food to guests in a courteous and timely mannerQuickly and accurately prepare food itemsFollow sanitation and safety procedures including knife handling and kitchen equipmentMaintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areasEffectively handle guest concerns and complaintsWork as a team to prepare the restaurant for each shiftActs with integrity, honesty and knowledge that promotes the culture of Tokyo JoesMaintains regular and consistent attendance and punctualityContributes to a positive team environmentManage others through positive communication, teamwork and delegation to complete tasksFood, Team Member and Guest SafetyCleanliness and maintenance of the restaurant and equipmentEnforce and follow all company policies and proceduresMastery of menu portion and allergensAbility to work Service and Sushi stations proficientlyRequirementsKnowledge/Skills/RequirementsExcellent guest service skills requiredCash Handling and ManagementAbility to work in a fast-paced environment for up to 8+ hours per shiftTeam oriented, adaptable, dependable, and strong work ethicAbility to communicate effectively with guests and team membersAbility to work nights, weekends and holidaysAbility to work with sharp kitchen tools when in a prep positionJ-18808-Ljbffr