Analyst - Port Operations Support
About GLOVIS America Inc.GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.SummaryThe Analyst - Port Operations Support position will be responsible for continuously editing, analyzing, and reporting customers' quality audit data and inspection data from the Glovis system to evaluate whether port operations are being carried out successfully in compliance with customer quality requirements. The role will also provide data to support management in establishing and making decisions on new quality procedures & policies.ResponsibilitiesQuality KPI Management & ReportingDaily Sea - Port FTTQ ReportAnalyze and report daily defect counts for vehicles inspected by the port, and send the KPI to the portEstablishment of a databaseManager customers' monthly quality audit data and quality information from the Glovis system to evaluate quality KPIs for each portMonthly Club Elite Quality KPIEvaluate customers' monthly quality KPI on a monthly basis and report the results to the Corporate Planning TeamDealer PDI Concerns SupportMonitor dealer PDI concerns received from customers, work with the port to identify root causes and corrective actions, and report the results to the customer(G/HMA/KUS) Quality System ManagementSupport proper operation of the inspection system by managing new model mapping in GPQMS, VIN decoding, and PMP/PIO mappingInspection Sheets updateProviding new PDI, PMP, and QC inspection sheets for customer's new modelsCustomer IQS Program supportManage customers' matrix and support applying them to the inspection systemDaily Quality AlertIssue alert reports to customers and ports for repeatedly occurring inspection quality issuesWeekly PMP Completion KPIMonitor weekly completion results and analyze to maintain customer requirement KPIPreparing Daily Port Campaign ReportCreate and send Daily Port Campaign Report using SAP to support wholesale targets achievement planningG/H/KMA new PDI & PMP Port BulletinsManage customer - issued Port Bulletins and distribute them to ports for implementationOther duties as assignedCompensation Range$52,000 - $56,000 Per Year (Subject to Compensation Study Upon Candidate Selection)Benefits of working at GLOVIS America Inc.Medical InsuranceVision InsuranceDental InsuranceHealth Care & Dependent Care Flexible Spending Accounts (FSA)Basic Life and AD&D as well as Short-Term & Long-Term DisabilityPaid Vacation, Holidays, and Sick leaveHospital and Critical Illness InsuranceWellness Program and Gym Reimbursement*401(k) with Generous MatchingReferral Bonuses*Auto Allowance*Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*Discretionary Bonuses*Tuition Reimbursement**Benefits may vary by location. All benefits pursuant to Company policySkillsExcellent written and verbal communication skills RequiredBasic understanding of vehicle functions PreferredExcel and PowerPoint editing skills PreferredEducation & ExperienceAssociate's Degree RequiredBachelor's Degree Preferred1 - 2 Years of Experience in Port Operations, Business Operations Required2 - 5 Years of Experience in Port Operations, Business Operations PreferredGlovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.Physical RequirementsAbility to sit in front of a desk and/or in front of the computer for long periodsRepetitive use of hand/grasping product, writing, and typingPossibility of domestic travel - 5%Stand/walkCarry/lift up to 15 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Typical office environment with low-level noise exposureThis position will be located in the Irvine, CA officeCommunication with employees and field partners will be primarily conducted via phone and email