Remote Technical Support Specialist

1. About Our Client:The organization operates in the commercial electrical industry, providing quality and safe services since 1998. It addresses challenges related to technical support and operational reliability by maintaining strong business partnerships and fostering a supportive work environment based on honesty, dependability, and integrity.2. About the Opportunity:The Remote Technical Support Specialist role is responsible for delivering timely and effective technical support to internal staff. This position ensures smooth IT operations by resolving hardware, software, and network issues, contributing to overall organizational efficiency and service quality.3. Responsibilities:• Provide first-line technical support for IT-related issues including hardware, software, and network connectivity.• Respond promptly and professionally to support requests via email, phone, and remote tools.• Diagnose and resolve technical problems efficiently.• Manage and document support tickets and resolutions.• Assist with setup, configuration, and maintenance of user accounts, workstations, and mobile devices.• Escalate complex issues to senior technical staff.• Develop and maintain technical documentation and knowledge base articles.• Support specialized software applications used in the commercial electrical industry.4. Requirements:• Proven experience in technical support, service desk, or IT support roles.• Strong knowledge of Windows/macOS systems, iOS/Android devices, and networking principles.• Excellent communication and interpersonal skills to explain technical concepts clearly.• Demonstrable problem-solving skills and methodical troubleshooting approach.• Experience with remote access software and helpdesk ticketing systems.• Ability to work effectively in a remote environment with self-motivation and discipline.• Commitment to customer satisfaction aligned with values of honesty and integrity.• (Desirable) Experience supporting users in construction, engineering, or electrical industries.• (Desirable) Relevant certifications such as CompTIA A+.5. Pay Range and Compensation Package:• A competitive hourly wage of $22 - $35 USD per hour, commensurate with experience.• Permanent, full-time remote position.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.