Medical Documentation Representative

Customer Service Operations Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.Responsibilities:Processing new order and re-order events as well as inbound documents within ADS systemsCommunicating with provider offices by phone, fax, email and/or mail correspondences to pursue prescription orders and/or required medical records to ship customer ordersReviewing documents retrieved from inbound faxes to determine validity; scan documents efficiently and accuratelyProviding excellent customer service while communicating with provider offices and teammatesMaintaining accurate and detailed records in company databasePerforming according to departmental SOPs for medical documentationQualifications:HS diploma, GED, or equivalent work experience preferred1-3 years of medical documentation experience preferredCustomer service or database data entry experience preferredMicrosoft Office experience preferredWhat is expected of you and others at this level:Applies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problemsRemote details: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.Download speed of 15Mbps (megabyte per second) (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming.Upload speed of 5Mbps (megabyte per second) (10Mbps - Recommended)Ping rate maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with network line protection for CAH issued equipmentAnticipated salary range: $15.75/hr. - $18.50/hr.Bonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 4/23/26 *if interested in opportunity, please submit application as soon as possible.The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.