Customer Onboarding Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Manager in Israel.In this role, you will be responsible for guiding new customers through a seamless onboarding journey, ensuring they successfully adopt and derive value from a complex SaaS platform. You will act as a trusted partner during the early stages of the customer lifecycle, helping translate business needs into effective system configurations and workflows. Working closely with cross-functional teams such as Sales, Customer Success, Support, and Engineering, you will ensure a smooth transition from purchase to active usage. This position requires strong communication skills, a structured approach to project management, and a customer-first mindset. You will play a key role in shaping first impressions and long-term satisfaction, directly influencing retention and customer success outcomes. It is an excellent opportunity for someone who enjoys combining technical understanding with relationship-building in a fast-paced, collaborative environment.AccountabilitiesLead and manage end-to-end customer onboarding and implementation processesConduct detailed platform walkthroughs and guide customers through setup and configurationCommunicate onboarding requirements clearly with customers and internal stakeholdersEducate customers on platform capabilities and best practices to ensure smooth adoptionManage customer data migration processes and ensure accuracy and completenessLog and track customer needs, feedback, and issues using internal CRM systemsCollaborate closely with Sales, Customer Success, Support, and Engineering teamsBuild strong relationships with customer stakeholders to ensure engagement and satisfactionIdentify process improvements and contribute to enhancing the onboarding experienceSupport customers in achieving their operational goals through effective platform usageRequirements1-2 years of experience in customer onboarding, implementation, or customer-facing rolesStrong project management and organizational skills with the ability to manage multiple customersExperience working with clients and stakeholders across different levels, including senior decision-makersExcellent communication skills with a strong customer-centric approachAbility to troubleshoot issues and proactively resolve escalationsComfortable working in cross-functional and collaborative environmentsAnalytical mindset with attention to detail and process improvement orientationAbility to quickly learn and explain technical products or SaaS platformsBachelor’s degree preferred but not mandatoryStrong interpersonal skills and ability to build trusted relationships with customersBenefitsCompetitive base salary aligned with experience and market standardsFully remote work flexibilityComprehensive health coverage including medical, dental, vision, and prescription benefitsPaid time off and additional leave options including parental and medical leaveRetirement savings support with employer contributionsWellness benefits including monthly wellness allowanceMental health support and confidential counseling servicesHome office setup support after one year of employmentLearning and development opportunities to support career growthHow Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.