Customer Development Manager

EVOLVE is hiring a Customer Development Representative to support our Account Managers and help existing customers get more value from our construction tech platform. You'll keep conversations and follow-ups moving, connect users to the right resources, and make sure important account details don't fall through the cracks. This isn't a cold-calling SDR role. It's a hands-on customer support position and a strong path into Account Management or Customer Success.What you'll be doing• Prep agendas, account notes, and simple usage snapshots for customer calls.• Join meetings, capture decisions, and keep action items moving.• Follow up with customers and coordinate next steps with Support, Product, and Training.• Reach out to users, re-engage inactive customers, and share useful resources.• Schedule demos, training sessions, and other customer touchpoints.• Keep contacts, notes, tasks, and account details accurate in the CRM.• Watch customer activity and flag adoption risks, support needs, or growth opportunities.• Research customer companies, locations, contacts, projects, and priorities.You're a good fit if...• You have 1-3 years of experience in customer service, customer success, sales support, account coordination, business development, or a similar role.• You communicate clearly and comfortably by email, phone, and video.• You are organized, detail-oriented, and known for following through.• You have used a CRM such as HubSpot, Salesforce, or a similar system.• You work well independently and stay connected on a remote team.• You are curious, proactive, and ready to learn a technical product.Front of the line:• SaaS or construction technology experience.• Familiarity with construction, VDC, BIM, Revit, MEP, or prefabrication.• Experience supporting adoption, renewals, or account growth.Why join us• Help solve real problems for construction teams.• Get coaching and hands-on exposure to strategic customer relationships.• Build toward an Account Manager or Customer Success role.• Join a collaborative, remote-first team.Pay and benefitsBase salary $55,000 with OTE $80,000+ . Benefits include medical, dental, and vision coverage; PTO; holidays; retirement contributions; home-office support; and professional development.How to applySend us your resume with a short note about why the role caught your interest. Bonus: share an example of how you kept a customer project or busy follow-up process organized.