Housekeeping Clerk- Full Time (Harrah's Ak-Chin Casino)

Housekeeping ClerkThe Housekeeping clerk plays a key role in expediting and managing special requests from the Front Desk. Clerks are a contact for answering questions, processing messages and responsible for answering all incoming calls and consistently updating the status of rooms. Clerks will prepare daily work assignments for GRA's and Housepersons in accordance with departmental job standards, reporting staffing shortages to department management immediately. Clerks will conduct daily inventory and place orders to replace missing supplies, immediately. All supply orders will track until items are received by the department. Part of the inventory process requires clerks to file all invoices.How You Will Create the ExtraordinaryAnswer incoming calls from both guests and internal departments with a warm friendly greeting.Logs, all incoming calls.Dispatch guest requests to Housekeeping personnel.Must be able to work under a variety of stressful situations.Adheres to departmental and company rules, regulations, policies and procedures.Meets the attendance guidelines of the job and adheres to departmental and company policies.Files invoices and other departmental paperwork.Must be able to complete work assignments with little direct supervision.May be required to perform the duties of GRA's, Housepersons, or Pool AttendantsAcknowledges and responds to customers (internal and external) immediately.Answers questions about Harrah's Ak-Chin Casino facilities and services.Accurately maintains a lost and found logbook and facility.Responsible for documenting and dispersing lost and found items.Prepares work orders and tracks to completion.Must be able to clean rooms as needed and perform all related responsibilities. See Room Attendant job description.Performs other job-related duties as assigned by manager.Orders supply for housekeeping on a weekly basis as needed and partner with Purchasing department in managing and ordering supplies.Monitor and track cleaning of comforters and responsible wash, dry and fold of all linen.Processes end-of-day reportsWhat You Will NeedIndividuals must be highly motivated and self-directedMust have strong written and verbal communication skillsExcellent interpersonal, customer service, team-building and problem-solving skills requiredComputer knowledge to include Word and Excel is preferredMust be able to speak, write, read and understand EnglishMust have the ability to calmly handle stressful situations and be willing to work any day and any shiftMust present a well-groomed appearanceAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessMust possess passion towards customer service and desire to create a pleasant environment for guests and colleaguesMust be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level.Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties.Must be able to read, write, speak and understand English.Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided).Must be able to spend majority of shift sitting at a deskMust be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smokeMust be able to work at a fast pace, efficiently.Must be able to respond to visual, olfactory and aural cues.Must be able to operate in mentally and physically stressful situationsMust be able to work a flexible schedule including weekends, evenings and holidaysMust be able to manage several tasks at onceAbility to interact effectively with co-workers.Must have a pleasant service voiceJob InfoJob Identification 84477Job Category Housekeeping and LaundryJob Schedule Full timeLocations Harrah's Ak-Chin