Remote Customer Resolution Supervisor

A company is looking for a Remote Customer Resolution Supervisor responsible for leading a team focused on resolving member issues. Key Responsibilities Lead, coach, and develop Resolution Specialists to enhance team performance and accountability Oversee daily case management operations to ensure timely resolution of member concerns Track and analyze team performance metrics to implement continuous improvement strategies Required Qualifications 3+ years of experience in healthcare contact center or member services 2+ years of frontline leadership experience in a compliance-driven environment Demonstrated success in improving operational KPIs Strong understanding of regulatory and compliance standards, preferably with CMS experience High School diploma required; Bachelor's degree in a related field preferred