Residential Service Plumber

Reports to: Operations ManagerEnvironment: In the field, and in our office in Durham, NCPlumbing IndustryAmce Plumbing is a long-standing, family-founded institution that has served the Raleigh, Durham, and Chapel Hill "Triangle" area since 1947. Originally established by W. Laurence Tilley, Sr., the company has built a multi-generational legacy of integrity, craftsmanship, and community trust.Acme specializes in a comprehensive range of plumbing solutions, including residential service and repair, commercial installations, and full-scale renovations. Known for its "Deep Roots, Modern Approach" philosophy, the company combines decades of technical expertise with a commitment to modern technology and professional service excellence. We are growing and have a role open due to a internal promotion and we are excited to expand our team.Residential Service Plumber Role: Takes pride in quality workmanship, communicates honestly with homeowners, and is committed to delivering a five-star customer experience on every job. Just as importantly, they bring a positive attitude & a collaborative spirit. We are building a team that supports one another, shares knowledge, and treats every coworker with the same respect we show our customers.What you'll do:* Diagnose and repair a wide range of residential plumbing issues, including water heaters, toilets, faucets, leaks, water and drain lines, sump and sewer ejector pumps, and whole-home re-pipes.* Install fixtures, valves, and appliances across various water supply system configurations.* Apply a working knowledge of North Carolina plumbing codes on every job.* Educate homeowners on their options and recommend proactive, long-term solutions.* Communicate honestly and transparently with customers throughout each service call.* Conduct yourself with professionalism, integrity, and respect in every home you enter.* Maintain accurate job documentation and coordinate closely with dispatch and office staff.What you need:* 2 years of hands-on residential plumbing experience.* Valid driver's license and clean driving record.* Strong troubleshooting and problem-solving skills.* Excellent verbal communication and a professional, customer-first demeanor.* Basic computer proficiency.* Positive, team-oriented attitude; willingness to support coworkers, share knowledge, and contribute to a respectful, drama-free work environment.* Must pass a pre-employment background check.What is nice to have:* Prior experience with ServiceTitan or comparable field service softwareWhat's in it for you:* Full Benefits after 90-Days [Aetna]* Performance-based commission* Fully stocked company vehicle & gas card* Company issued cell phone & tablet* Worklife balance - we focus on 3-4 quality jobs per day, not high volume grind.* Equal opportunity employer* Paid Vacation* Paid Training* Matching 401K Retirement Savings Plan* Life, Dental, Vision Insurance* Performance bonus based upon revenue, efficiency and sold hours.* 90 day and yearly review with option for pay raise depending on performance