Business Analyst

IntroductionMaryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.The Employer Services directorate is responsible for overseeing employer participation in the FAMLI program - ensuring accurate and timely contributions and reports from employers and understanding their needs in complying with and participating in this new benefit.The Business Analyst manages employer profiles and submissions for Maryland's FAMLI program while providing direct support through various communication channels. They perform complex operational analysis, reconciling transactions and interpreting legislation to ensure fiscal policy compliance. Additionally, the role drives service initiatives by analyzing data trends to improve employer services.GRADE16LOCATION OF POSITIONMaryland Department of Labor 100 S. Charles StreetBaltimore, Maryland 21201Main Purpose of JobThe Business Analyst role handles employer profile management, supports Quarterly Wage and Hour Reports submissions, supports contributions, and responds timely to in-person, telephone, and/or email inquiries. This role provides in-person and virtual support for employers required to participate in Maryland's FAMLI program. The Business Analyst performs complex analysis of Employer Services operations, including: research, analyze, interpret, and apply fiscal policies, procedures, and guidelines to processes; reconcile employer transactions and solve complex problems; research and interpret directives, legislation, regulations, and policies to evaluate the impact on employer services operations; facilitate employer services initiatives and analyze operational data for accuracy and identification of trends and variances.POSITION DUTIESDuties of this position include but are not limited to:Provide expertise to establish, maintain, and update employer profiles in compliance with program and statutory requirements. Provide expertise to establish, maintain, and amend employer Quarterly Wage and Hour Reports submission. Researches and responds accurately and timely to in-person, telephone, and/or email inquiries. Maintain secure, auditable records in accordance with state and federal data governance protocols. Research, analyze, interpret, and apply fiscal policies, procedures, and guidelines to processes reconcile employer transactions and solve complex problems. Analyze operational data for accuracy and identification of trends and variances. Conduct post-implementation reviews to validate effectiveness and ensure alignment with strategic goals set by senior directors and leadership. Formulates final reports and effective recommendations base on analyses conducted. Prepares and develops user guides, operational manuals, statistical reports, work-flow charts, and performance measurement criteria. Documents programmatic milestones and decisions. Develop and maintain control processes. MINIMUM QUALIFICATIONSEducation:Graduation from an accredited high school or possession of a high school equivalency certificate. Experience:Four years of administrative staff or professional work. Notes:1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.DESIRED OR PREFERRED QUALIFICATIONSBachelor's Degree. Exceptional attention to detail and a track record of identifying problems, generating and implementing creative solutions. Demonstrated ability to manage projects and adapt to changing priorities, environments, and challenges. Proven excellent supervisory and leadership skills. Strong written and verbal communication. Proficiency in Microsoft Excel, Microsoft Word, and Google Workspace (Drive, Sheets, Calendar, etc.). Three years of experience developing and implementing process improvements or system enhancements to streamline financial operations and increase accuracy. Three years of professional business analyst experience. Three years of experience examining, analyzing, and interpreting large data, records and reports. Three years of professional experience with analyzing data, creating reports, and supporting data-driven decisions. You'll fit right in at FAMLI if:You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization. You're an excellent collaborator. You are excited about solving complex human organizational issues. You're an organized person who has experience coordinating complex projects. LICENSES, REGISTRATIONS AND CERTIFICATIONSEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.SPECIAL REQUIREMENTSAll candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.Employees in this classification may be required to have daily use of a motor vehicle while on official State business. Standard mileage allowance will be paid for use of a privately owned vehicle.Personnel employed in this classification may have access to federal tax information and may be subject to a state and FBI criminal background check as a condition of employmentSELECTION PROCESSAll information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Successful candidates will be placed on the eligible (employment) list for at least one year. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.A resume and cover letter are strongly encouraged for this position.Please upload one Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab.EXAMINATION PROCESSThe assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your applicationBENEFITSThis is a full-time, permanent position and eligible for full state benefits, which include:Flexible hours and hybrid teleworking Paid holidays 12-13 per year Generous paid leave package (annual, sick, personal and compensatory leave) State Pension ("defined benefits" plan) Tax-deferred supplemental retirement savings plans (401(k) and 457) Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services Flexible Spending Account plans for Health Care and Daycare State Employees Credit UnionTo learn more, please click this link: STATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONSPlease contact Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred.A resume and cover letter are strongly encouraged for this position.Please upload one Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab.U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. military form DD214 verifying honorable discharge form services prior to starting employment (and may be requested prior to the interview). Permanent state employees do not need to submit proof of veterans' status.If you are unable to apply or encounter difficulty attaching required or optional documentation, you may submit via email Tiffany.Lott-Mallard1@maryland.gov. Please be sure to include you name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOUMENTATION.Completed applications, required documentation, and required addendums may be mailed toMaryland Department of LaborOffice of AdministrationATTN: Tiffany Lott-Mallard (26-002586-0014)100 S. Charles Street, Suite 5000 Tower 1Baltimore, Maryland 21201TTY Users: call via Maryland RelayAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.