Sales Support Specialist

Position OverviewWe seek a dedicated and detail-oriented Sales Support Specialist to join our growing team. The ideal candidate will play a crucial role in supporting the sales team, managing customer accounts, and ensuring smooth sales operations. This role requires excellent communication skills, strong organizational abilities, and a proactive approach to problem-solving.Key ResponsibilitiesSupport the Sales Team: Assist commercial sales representatives with customer inquiries, product information, and administrative tasks to help drive sales performance across all product lines.Customer Relationship Management: Maintain and update customer records in the CRM system, ensuring accuracy and completeness.Order Processing: Partner with Customer Service Department to manage the order process from receipt to delivery, including order entry, tracking, and coordination with logistics and inventory teams.Sales Reporting: Prepare and analyze sales reports to track performance, identify trends, and provide insights to the sales team and management.Product Knowledge: Develop a thorough understanding of our products to assist customers and support the sales team effectively.Administrative Support: Handle general administrative duties such as scheduling meetings, preparing sales presentations, managing correspondence, and preparing products and displays for trade shows.Problem Resolution: Address and resolve customer issues and complaints promptly, escalating to the sales manager when necessary. Track and coordinate customer orders with logistics and inventory teams.Team Collaboration: Work closely with other departments, including marketing, finance, and customer service, to ensure a cohesive approach to sales support and customer satisfaction.QualificationsEducation: Bachelor’s degree in business, marketing, or a related field.Experience: Minimum of 1 year of experience in a sales support role or a similar position.Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Zoho).Communication: Excellent verbal and written communication skills.Organizational Skills: Strong organizational and time-management abilities with attention to detail.Customer Focus: Demonstrated ability to handle customer interactions professionally and effectively.Problem-Solving: Proactive approach to identifying issues and finding solutions.Team Player: Ability to work collaboratively in a team-oriented environment.