Web Software Developer
About The Company:
Empower AI is a leading technology services firm dedicated to delivering innovative IT solutions that drive mission success for government agencies. We are committed to fostering a diverse and inclusive workplace where talent thrives based on merit and performance. As a VEVRAA Federal Contractor, Empower AI adheres to equal employment opportunity principles and ensures all hiring and promotion decisions are free from discrimination based on age, color, sex, disability, national origin, race, religion, or veteran status. Our team members are empowered to contribute meaningfully to cutting-edge projects that support national security and public service missions.
About The Role:
Empower AI is seeking a skilled Service Portal Developer to design, develop, and continuously improve a modernized IT Service Portal that serves approximately 13,000 users within a Department of War agency. This portal acts as the primary interface for all IT interactions, providing a seamless self-service experience based on user research, personas, and a government-prioritized Customer Experience (CX) Roadmap. The developer will implement portal pages, widgets, forms, and knowledge experiences on the IT Service Management (ITSM) platform, such as ServiceNow Service Portal or Employee Center, ensuring compliance with Section 508 accessibility and responsive design standards. This hybrid position is based in Quantico, VA, with remote work eligibility and requires up to 10% travel. The Service Portal Developer will work within an Agile framework, collaborating closely with UX designers, analysts, and stakeholders to deliver high-quality, accessible, and performant portal components that enhance user satisfaction. This salaried, FLSA-exempt role demands independent judgment and discretion in handling matters critical to program success.
Qualifications:
- Bachelor’s degree in a related field and a minimum of 4 years of relevant experience, or 8 years of experience without a degreeU.S. Citizenship required
- Current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to cybersecurity duties
- Active Secret Clearance (favorably adjudicated T3/T3R) at start; willingness to obtain Top Secret eligibility if required
- Enrollment in Continuous Evaluation / Continuous Vetting program or within investigation scope
- Minimum 3 years of enterprise web or Power Platform development experience
- Proficiency in HTML5, CSS3, JavaScript/TypeScript, and modern front-end development practices
- Hands-on experience with Microsoft Power Apps, Power Automate, SharePoint Online, and SPFxDemonstrated ability to deliver Section 508 / WCAG 2.x compliant, responsive web content and applications
- Experience working in Agile environments with sprint demonstrations, UAT, and stakeholder acceptance
- Experience with web content management systems and Adobe Creative Suite for web graphics
- Strong analytical, problem-solving, documentation, and communication skills
Desired Skills:
- ServiceNow Certified Application Developer or Certified System Administrator
- Experience with ServiceNow Employee Center Pro and Next Experience UI Builder
- Microsoft Certified: Power Platform Developer Associate or Power Platform Functional Consultant
- Experience with Microsoft 365 GCC High, Dataverse, Power BI embedding, and Microsoft Graph APIFamiliarity with AFPIMS or other DoD public-facing web content platforms and relevant DoD web policies
- Experience supporting Department of War, DoD, or other compliance-driven Federal IT environments
- Experience with ServiceNow incident, request, knowledge, CMDB, Service Catalog, and Virtual Agent modules
- CompTIA Security+ CE certification
Responsibilities:
- Design, develop, test, and maintain Service Portal and Employee Center pages, widgets, themes, and forms on the ITSM platform based on UX designs and CX Roadmap priorities
- Implement user-facing self-service features including searchable knowledge bases, automated request fulfillment flows, ticket status views, and Customer-Confirmed Ticket Closure actions
- Ensure all portal components comply with Section 508 / WCAG 2.x accessibility standards, responsive design principles, and performance benchmarks
- Support VPAT preparation and collaborate with Tier 0 Deflection Content Analysts to integrate Virtual Agent, knowledge, and catalog components
- Analyze portal usage analytics and user feedback in partnership with UX designers to identify and implement continuous improvements
- Provide portal usage statistics and development status updates for monthly customer support activity reporting
- Design, develop, and maintain custom solutions using Microsoft 365 Power Platform tools (Power Apps, Power Automate, SharePoint Online, SPFx, JavaScript/TypeScript) to automate business processes and enhance user experience
- Maintain and configure public-facing government web content on web content management systems (e.g., AFPIMS) ensuring compliance with Section 508 and government coding standards
- Prepare Voluntary Product Accessibility Templates (VPATs) for developed applications upon request
Equal Opportunity
We are proud to be an Equal Employment Opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.