Birthday Party & Group Event Host

This position plays an essential role in creating memorable guest experiences by coordinating, hosting, and executing events from start to finish. The ideal candidate is energetic, organized, and guest-focused, ensuring every celebration-especially birthday parties-is seamless, engaging, and enjoyable.Key ResponsibilitiesEvent Hosting & Guest Interaction:Serve as the primary host for birthday parties, as well as other on-property events such as venue events and group sales special bookingsEnsure all event timelines, details, and expectations are executed accuratelyWelcome guests with a positive, friendly demeanor as their first point of contactAssist with decorations, food delivery, and special requests throughout the eventAddress guest questions or concerns promptly while keeping the Sales Reservation Coordinator and team members informedDeliver a fun, engaging, and high-quality experience for all guestsEvent Setup & Cleanup:Prepare party and event spaces according to specifications, ensuring a clean, safe, and welcoming environmentOversee event flow to ensure all activities operate smoothly and on scheduleClean and reset spaces efficiently following each event to prepare for upcoming bookingsTeam Communication & Scheduling:Communicate updates, issues, or concerns to the Sales Lead and Sales Team in a timely mannerMonitor inventory for birthday party and event items; notify the Sales Reservation Coordinator when supplies need to be reorderedSubmit schedule requests and time-off approvals through the Sales LeadCollaborate with team members to ensure seamless execution of all eventsOperational Excellence:Follow all OWA Parks & Resort policies, procedures, and safety standardsEffectively manage multiple responsibilities in a fast-paced environmentMaintain professionalism while delivering exceptional customer servicePerform additional duties as assigned by leadership teamAdditional Duties & Expectations:Serve as the face of the event-greet every group with enthusiasm and a smileSet up party/event spaces, assist with décor, and coordinate food serviceMaintain cleanliness and organization of all event areasBalance multiple tasks while prioritizing guest satisfactionRepresent OWA Parks & Resort with a positive, service-driven attitude at all timesQualifications & Skills:Strong customer service and interpersonal skillsExcellent communication and teamwork abilitiesAbility to multitask and stay organizedEnergetic, friendly, and guest-focused personalityAttention to detail and problem-solving skillsFlexible availability, including weekendsYou will be the first face your party guests see; they'll be giving you tips, so greet them with a SMILE!Work Environment:Fast-paced, interactive setting both outdoors and indoors across park and event spacesRequires standing, walking, and active participation throughout eventsInvolves setup and teardown for birthday parties and additional on-property events (some heavy lifting required for select events)Primary workdays are Saturdays and Sundays, and weekdays on an as needed basis especially for summer months with a strong focus on party operations; Flexible scheduling requiredPerform other duties as assigned by Sales Lead, Sales Supervisor, Sales Manager, or Sales DirectorREQUIRED QUALIFICATIONS:Must be at least 16 years or olderHigh school diploma or GED unless currently enrolledPrior work experience in hospitality or retail preferred, but not requiredAbility to communicate clearly and effectively in all situationsGreat personality and enjoy working with the public with special interest in guest serviceMust be organized, detail-oriented, and able to prioritize work on multiple projects simultaneouslyMust be able to effectively identify problems and present resolutionsMust be able to work independently and as part of a teamMust possess a valid state driver's licenseWilling and able to work odd or irregular hours including nights, weekends, and holidays to include working two out of three weekend days (Friday, Saturday, Sunday)Must be able to work in sunny, hot, humid, cold and rainy conditionsWilling and able to work in a smoke, tobacco, and drug-free workplaceEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.