Executive Customer Specialist

The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO's office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel.?Communication may be handled via phone, email, postal mail, or through Social Media platforms.This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization.What You'll Do:Utilize all resources materials to document and resolve customer inquiriesCommunicate and follow up with customers to full resolutionMaintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiriesFollow up in timely manner to ensure resolution was met and customer has been notifiedMaintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FLMust be capable of multi-taskingMust be a demonstrated self-starterCooperate with Management in maintaining goals and objectivesCriminal background check due to access of Personal Identifiable Data (PID)For internal employees, all employees' files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their applicationWhat We're Looking For:High School Diploma or GED RequiredMust have previous Call Center or Customer Relations experience (applicable to internal candidates)Prior call center and customer service experienceKnowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates)Well versed in both verbal and written communication skills; emphasis on written communication (test required)Typing 30 wpm (test required)Strong decision-making skillsStrong verbal communication skillsMust be able to work productively with minimal supervisionMust work well with othersMust be a demonstrated self-starter, quick learner, and capable of handling multiple tasksThis position starts at $19.00/hour commensurate of experience.What You'll Get:40% off any standard Hertz Rental??Paid Time OffMedical, Dental & Vision plan optionsRetirement programs, including 401(k) employer matching.Paid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyEducational Reimbursement & DiscountsVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical IllnessPerks & Discounts -Theme Park Tickets, Gym Discounts & moreThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.US EEO STATEMENTAt Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.Individuals are encouraged to apply for positions because of the characteristics that make them unique.EOE, including disability/veteran