Customer Care Representative

Onsite Customer Care Representative$16.00/hr + monthly incentivesMonday–Friday | 10:30am–7:00pm | NO WEEKENDS!Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you'll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.Training & SupportComplete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you're fully prepared and supported in your role.QualificationsSmooth, efficient, and confident phone communicators—the voice of our companyCalm under pressure, adaptable, and resilientCreative problem solvers focused on finding the right solution for each customerOrganized and efficient when documenting accounts while managing multiple tasksFriendly competitors who consistently aim to meet or exceed performance goalsNaturally optimistic, maintaining a positive outlook in challenging situationsUnderstanding, caring, and committed to the success of our customers and organizationBenefitsCompetitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leaveConsistent Monday – Friday schedule with no weekend hoursRegular one-on-one meetings with your manager focused on growth and developmentClear career path opportunities, with pay increases at each stepCompany outings (on- and off-site), plenty of food, games and contests with prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOUOpportunities to volunteer and give back to the communityJ-18808-Ljbffr